Make changes to your policy

You can review your policy and make changes online anytime, giving you the flexibility to: 

  • check the details of your policy
  • renew your policy
  • update your address
  • add or remove cover
  • check your payment details
  • check your policy documents
  • switch to receiving paperless documents
  • turn on or off automatic renewal
  • start a claim
  • make a complaint

You can also make these changes over the phone, during opening hours.


There is no fee for updating your policy, but your Home Insurance premium may change. 

Cancel your policy

You can cancel your policy over the phone. 

You’ll get a full refund on the premium you paid if you:

  • cancel within the first 14 days of cover, and
  • haven't made a claim.

If you cancel after 14 days and you haven’t made a claim, you’ll only pay for the cover you had. We’ll refund the rest.


If you cancel your policy you won't need to pay a cancellation fee.

Worried about keeping up with your insurance payments?

If you’re worried about keeping up with your payments, our provider Royal & Sun Alliance is there to help, so you don’t have to consider cancelling your policy.

Call Royal & Sun Alliance

Nationwide Home Insurance is provided by Royal & Sun Alliance Insurance Ltd. Call them to talk through your options.

Ways to manage your policy 


You can review and make changes to your Home Insurance policy online. Just sign in or create an account.

Contact us by phone or live chat

Or go to our Contact us page, where you can start a live chat or find our phone number if you need to speak to us.