Make changes to your policy

You can review your policy and make changes online anytime, giving you the flexibility to: 

  • check the details of your policy
  • renew your policy
  • update your name
  • update your address
  • change where you pay your policy from
  • add cover
  • remove cover
  • make a complaint or give feedback.

You can also make these changes over the phone, during opening hours.


There is no fee for updating your policy, but your Home Insurance premium may change. 

Cancel your policy

You can cancel your policy, over the phone. 

You’ll get a full refund on the premium you paid if you:

  • cancel within the first 14 days of cover, and
  • haven't made a claim.

If you cancel after 14 days, you’ll only pay for the cover you had, and we’ll refund the rest. 


If you cancel your policy you won't need to pay a cancellation fee.

Ways to manage your policy 


You can review and make changes to your Home Insurance policy online. Just sign in or create an account.

Contact us

Or go to our Contact us page, where you can start a live chat or find our phone number if you need to speak to us.