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Reject the increased credit card interest rate

You’ll have received a letter from us with a link to this page. We’re changing our credit card interest rates from 1 April 2024. If you’ve decided not to accept the increased interest rate and instead stay on your current interest rate, you can cancel your card here. You’ll need to do this within 75 days of the date on your letter.

What happens when you cancel your card

If you cancel your card, you won’t be able to spend or make purchases with it. This also applies to any additional cardholders.

You’ll need to pay off your remaining balance, which will be at your current interest rate. You can pay off your balance at your own pace, as long as you pay at least the monthly minimum payment.

Once your balance is cleared, your account will be closed.

Once your account has closed, you can apply for another Nationwide credit card.

If your account has been closed for less than 12 months, you will not be able to get any introductory offers.

How to cancel your card

You can cancel your credit card online or over the phone.

You’ll need the 11-digit reference number from your letter, and you must do this within 75 days of the date on your letter.

Before you cancel your card, first cancel any regular payments or subscriptions you make with it.

Online

We use a trusted and secure external service called DocuSign to process your request.

After you press the following link, you’ll be taken to their website and asked for some personal information.

Once you’ve submitted your information, including the 11-digit reference in your letter, you’ll need to sign the form online.

Cancel your credit card

Over the phone

We’re happy to cancel your card over the phone. Make sure you have your account details to hand.

Press option 5 to cancel your credit card.

Monday to Saturday, 8am to 8pm.
Sundays and bank holidays, 9am to 5pm.

UK: 03456 00 66 11
Abroad: +44 2476 43 89 97

How to get money help

The rise in the cost of living affects us all, so we understand it might be difficult to clear your balance at this time.

To help, we have dedicated cost of living experts you can speak to by phone, live chat or in person.

Help with managing your money