Post-offer queries
Please submit all post-offer queries via email to postofferqueries@nationwide.co.uk
Duplicates are not required so please do not follow it up with a faxed or postal copy.
Rules and guidelines:
- This mailbox is only to be used by law firms to submit post-offer queries.
- M Reference to be included in the message subject. This is not the same as the account number and can be found in the bottom left of each page of the mortgage offer.
- One case per email – multiple queries can be asked but these (and any attachments) must all relate to the same case.
- Attachments can be added. Multiple attachments for the same case are allowed, but please optimise them so you only send what’s needed. They must:
- be under 9MB in size
- be in PDF, JPEG or TIFF format.
- Remove email signatures and any unnecessary images from emails.
- Certificate of Titles are NOT to be sent to this mailbox – please continue to use existing methods i.e. Lender Exchange or fax/email where specified.
Should you submit a post-offer query that does not adhere to these rules, this could result in the query being returned to sender as well as delays to the applications progress.
We aim to respond to your query or provide an update within 2 working days. Some queries can take longer than others depending on their complexity.