Changes to log in

The new, more secure way to log in

We've introduced one-time codes which are sent to your mobile each time you log in. These help us check it's really you and keep your money safe.

You can continue to log in with your card reader but, to comply with new regulation, you may notice you can no longer log in with memorable data.

If we have your up-to-date mobile number, you don't need to do anything.

To update your mobile number:

  • Continue to log in
  • Select the Manage my details and settings tab
  • Select Change my phone number and follow the instructions.

If you can't use a card reader and can't use a mobile phone, please get in touch. You can call us or visit us in branch to discuss your log in options.