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Credit Card Support

Ways to pay your credit card

There are many ways to make a payment to your credit card and the quicker you pay off your balance the less interest you're likely to pay.

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Paying your credit card bill by Direct Debit

With a Direct Debit your bill is paid on time automatically each month. This means you don't need to worry about late payment fees and remembering to make a payment each month.

How to set up a Direct Debit

You’ll need

the account number and sort code of the bank account you are paying from
your 16-digit credit card number
then give us a call on 0800 055 66 11Opening hours

A new Direct Debit will be confirmed on your next statement. Until then, please make sure you continue to pay by your usual method.

You can choose one of three options for your Direct Debit

Pay the minimum amount owed each month
Pay off the outstanding balance each month
Pay a set amount each month. If this is less than the minimum payment in any month, then we will take the minimum payment so that you don't incur a late payment fee

You can change between any of the three payment options any time online (if you're registered for online banking), or by calling us on the number above.

How to change your existing Direct Debit online? - select to show or hide related content.

If you are registered for Internet Banking you can easily change your Direct Debit payments online.

Log in to the Internet Bank
Select your credit card
Choose 'Other account services' from the options in the left-hand side
Select 'Amend Direct Debit'
Follow the on-screen instructions

Please note that you might need to make payments manually while we are processing your Direct Debit changes.

It's possible to change your payment date to one that's more convenient. To do this, simply call our Credit Card Services team on 0800 055 66 11, who'll be happy to help.

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Paying your credit card bill online

You can pay your credit card online from another bank or building society account or, if you have one, from your Nationwide current account.

To make a payment from your Nationwide current account

If you’re registered for Internet Banking you can pay your credit card online.

Log in to the Internet Bank
Choose the account you want to pay from and select ‘Make a single payment’ or, if you want to arrange repeat payments to your card ‘Setup a regular payment’
Select ‘One of your own Nationwide accounts (including Mysave)’
Select your credit card
Enter the amount you wish to pay and when
Confirm the payment

Log in to the Internet Bank

To make a payment from an account you have with another provider - select to show or hide related content.

Log in to online banking with your current account provider
Set up a new payment
Enter the payment details. These are: sort code 073012, account number 00001604, your 16-digit credit card number as the reference

Please note it’s likely that you will need to be registered for online banking with your account provider to use this service with them.

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Pay your credit card bill using our Banking app

If your current account is with Nationwide

If you’re registered for the Internet Bank and have our Banking app, it’s quick and simple to make payments to your credit card.

Log in to our Banking app
Select the current account you want to pay your bill from
Select “pay or move money”
Choose your credit card to pay
Enter the amount and confirm the payment

Available on selected Apple devices only and compatible Android devices using Android 4.4 and higher. Apple Pay is a trademark of Apple Inc. Google Pay is a trademark of Google LLC.

Don't have the app?

Enjoy faster and smarter banking. Download the app today.

If your current account is with another provider - select to show or hide related content.

Some banking apps from other providers allow you to pay someone new, but not all. If your banking app with another provider does allow you to set up a new payee, you can make a new payment to your Nationwide Credit Card with the following details.

Sort code: 073012
Account number: 00001604, and
Your 16 digit credit card number

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Paying your credit card bill over the phone

You can make payments to your credit card over the phone, either by making a transfer from your current account via telephone banking, or by making a call to our 24-hour automated service and making a debit card payment.

Please note that you cannot pay your Nationwide credit card with another credit card.

To pay by phone with any debit card

Our automated payment service is open 24 hours a day
You'll need your 16-digit credit card number and the debit card you intend to pay from, which must be in the same name

Step 1 Call our automated service on 0800 055 66 11
Step 2 Use the keypad to enter your details

Your payment will usually be credited to your account the next working day

If you would prefer not to use the automated service to make a payment, you can call the above number and choose to speak to a member of our service team.

Register for telephone banking

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Pay your credit card bill in branch

If you bank with Nationwide and want to go into branch to pay your Nationwide Credit Card, you can pop into any of our branches without an appointment.

You can pay in branch by

Cheque
Cash
Bank transfer

You’ll need to take

Your credit card
Your payment slip, if you’re paying by cheque. You don’t have to have this with you but it’s quicker if you doPayment slip

Find your nearest branch

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Pay your credit card bill by post

We do not recommend that you send cash via the post, but you can post a cheque to pay your Nationwide Credit Card.

Allow plenty of time for your cheque to reach us before payment is due – it takes up to 10 days for cheques received by post to be processed.

To pay by post

Step one
Make your cheque payable to your credit card followed by your name e.g. Nationwide Credit Card – Joe Bloggs.

Step two
Write your 16-digit credit card number on the reverse of the cheque.

Step three
Post it to:
Nationwide Credit Card Services
PO Box 2884
Swindon
SN38 1WZ

Other information

Paying off your card in full - select to show or hide related content.

Always check your next statement

Your statement only shows the balance on your card up to the date it was issued. Even if you do not spend any more on the card after the statement issue date, interest may still be accruing on your balance.

That's why it's really important to check your next statement after you have paid off the full balance indicated on your statement. There may be interest or additional spending from the days after your statement was issued, that will still need to be paid off.

Learn more about payment related fees and charges

Avoiding charges and fees - select to show or hide related content.

There are 2 key things you can do to avoid charges

Always make sure there's enough money in your account when you pay your bill
Allow enough time for the payment to not only reach us, but be processed as well

We usually process any payment received before 5pm on the next working day. (Mon-Fri, not including bank holidays).

It's possible to change your payment date to one that's more convenient. To do this, simply call our Credit Card Services team on 0800 055 66 11, who'll be happy to help.

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Visit us in branch

If you need to speak to a member of staff, pop into any branch.

Find your nearest branch

Give us a call

If you can't find what you need in our support area, please call us on 0800 055 66 11Opening hours
and we'll be happy to help.