Proving ownership for your nominated account
We’re sorry, but we’ve been unable to set up the account you nominated for withdrawals. This could be for a few reasons ...
Your nominated account must be:
- A UK current account or Nationwide savings account.
- Held in your name (solely or jointly) and registered at your residential address.
- Able to receive electronic payments.
Why might your nominated account have failed our check?
- It’s fairly new and details of it are not yet registered with a credit reference agency.
- You’ve recently moved home and changed the address associated with it.
- You’ve changed your name and this hasn’t yet been updated on your account.
- You're under the age of 18.
- Your registered address is a British Forces Postal Office (BFPO) address.
What should you do now?
Use the details of a different nominated account, which can be any UK current account or Nationwide savings account as your nominated account for withdrawals. Once your savings account is open - you can take the details of the nominated account we’re having trouble with to your nearest Nationwide branch. You’ll need to bring along at least two proofs of your UK-based bank or building society account, that shows it belongs to you; it will need to include the:
- Holder's name/s (joint or individual).
- Holder's address for this nominated account e.g. Bank statement.
- Sort code and account number.
These proofs could be:
- A debit/cash card showing the account number and sort code.
- A statement from the last 3 months showing all the account’s details.
- Letter from a UK-based bank or building society detailing the account information.
- Email from a UK-based bank or building society detailing the account information.
- A chequebook or passbook associated with the account.
You can change your nominated account in the future at any time via the Internet Bank or in branch.