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Proving ownership for your nominated account

We’re sorry, but we’ve been unable to set up the account you nominated for withdrawals. This could be for a few reasons.

What are the requirements for a nominated account?

To qualify as a nominated account

Your nominated account must be:

  • a UK current account or Nationwide savings account
  • held in your name (solely or jointly) and registered at your residential address
  • able to receive electronic payments.

Why might your nominated account have failed our check?

  • It’s fairly new and details of it are not yet registered with a credit reference agency.
  • You’ve recently moved home and changed the address associated with it.
  • You’ve changed your name and this hasn’t yet been updated on your account.
  • You're under the age of 18.
  • Your registered address is a British Forces Postal Office (BFPO) address.

What should you do now?

Use the details of a different nominated account, which can be any UK current account or Nationwide savings account as your nominated account for withdrawals.

Once your savings account is open, you can take the details of the nominated account we’re having trouble with to your nearest Nationwide branch.

You’ll need to bring along at least 2 proofs of your UK-based bank or building society account that shows it belongs to you. It will need to include the:

  • holder's name/s (joint or individual)
  • holder's address for this nominated account (for example, a bank statement)
  • sort code and account number.

These proofs could be:

  • A debit or cash card showing the account number and sort code.

  • A statement from the last 3 months showing all the account’s details.

  • A letter or email from a UK-based bank or building society detailing the account information.

  • A chequebook associated with the account.

You can change your nominated account in the future at any time via the internet bank or in branch.

Find your nearest Nationwide branch