Nationwide has signed up to the Experian Support Hub
We want to make sure our customers get the support they need to access essential services.
Published on: 27 October 2023
Get the support you need. With the Experian Support Hub
Are you one of the millions of people that need a little extra support when banking and using other essential services? Maybe you need statements in Braille? Or more time to complete tasks when you’re speaking to Nationwide or other service providers?
Support Hub lets you share information about your support needs to multiple companies in one simple process.
A stress-free solution
Communicating support needs can be difficult. And may mean having several conversations with each service provider to get the help you need. Support Hub has been developed alongside vulnerability and disability experts, community members and customers to improve this process.
If you choose to give information about your needs to Support Hub, you are in control what is shared and who with. Your specific requirements can be shared across the multiple organisations using Support Hub. This will help you to:
- Get extra support
- Save time
- Avoid having to repeat yourself multiple times
- Understand the support offered by each company
Offering support for many types of needs
Support Hub currently allows you to share a wide range of support needs relating to several conditions and circumstances. These include sight, hearing, mental health and dementia to name but a few. And we are working with consumer groups to keep adding new support needs over time.
Safe, secure, and putting you in control
Support Hub uses encryption and data security to keep your information safe. Anything you put into the Support Hub will only be used by organisations support you better – nothing else.
You decide how much information you want to share, as well as who you want to share it with.
About this page
The content displayed on our recent news and articles page is for information purposes only, and is accurate at the time of publication. The information will not be maintained, and so we cannot guarantee that at any given time the information will be up to date or complete. Please verify any information you take before relying on it.
Nationwide is not responsible for the content or availability of external websites. Nationwide does not make any recommendation or endorse any advertising, products, services or other content on such external websites. Views expressed on third party websites are those of the public and unless specifically stated, are not those of Nationwide.