Published on: 27 October 2023

Get the support you need. With the Experian Support Hub

Are you one of the millions of people that need a little extra support when banking and using other essential services? Maybe you need statements in Braille? Or more time to complete tasks when you’re speaking to Nationwide or other service providers?

Support Hub lets you share information about your support needs to multiple companies in one simple process.

A stress-free solution

Communicating support needs can be difficult. And may mean having several conversations with each service provider to get the help you need. Support Hub has been developed alongside vulnerability and disability experts, community members and customers to improve this process.

If you choose to give information about your needs to Support Hub, you are in control what is shared and who with. Your specific requirements can be shared across the multiple organisations using Support Hub. This will help you to:

  • Get extra support
  • Save time
  • Avoid having to repeat yourself multiple times
  • Understand the support offered by each company

Offering support for many types of needs

Support Hub currently allows you to share a wide range of support needs relating to several conditions and circumstances. These include sight, hearing, mental health and dementia to name but a few. And we are working with consumer groups to keep adding new support needs over time.

Safe, secure, and putting you in control

Support Hub uses encryption and data security to keep your information safe. Anything you put into the Support Hub will only be used by organisations support you better – nothing else.

You decide how much information you want to share, as well as who you want to share it with.

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