A no tolerance approach to discrimination

Our inclusion and diversity policy supports our mission to:

  • Build a culture where everyone can thrive
  • Reflect the wider communities we serve within our society
  • Uplift our colleagues’ wellbeing

We’re committed to giving everyone an equal opportunity and to eliminate discrimination on the basis of:

  • sex
  • race
  • gender reassignment
  • sexual orientation
  • age
  • religion or belief
  • pregnancy and maternity
  • disability
  • marriage and civil partnership

We continue to develop, apply, and evolve our internal policies to support these commitments. And to prevent discrimination and bias on any basis. We’re not doing this alone; the Nationwide Group Staff Union (NGSU) are working alongside us to achieve this mission.

Our internal policies also ensure discrimination isn’t tolerated in our processes and practices. These include:

  • Recruitment and selection
  • Fair treatment at work and processes for grievance and dispute resolution
  • Careful people change – making sure we’re doing the right thing, in the right way throughout the journey
  • Training and development, including promotion opportunities, job moves and performance discussions

Our commitment to tracking progress

We have measures in place to promote inclusion, diversity and wellbeing. These include individual goals for our leaders, as well as strategic action plans that are approved by the board. Education and training programmes help to prevent discrimination and harassment across the organisation. We’re also committed to reducing our gender and ethnicity pay gaps.

Our policies and processes have all been designed to ensure that we support our members, colleagues, suppliers and communities. Our approach is guided by:

  • Our customer first behaviours, which shape our culture
  • The Nationwide Group Staff Union (NGSU), whose primary aim is to protect the interests of their members at work
  • The fundamental aims set out in the International Labour Organisation’s (ILO) promotion of social justice, human and labour rights
  • The UN Global Compact and The UNEP Principles for Responsible Banking frameworks and insight into best practices
  • The Universal Declaration of Human Rights
  • Our Mutual Good Commitments and Support for the UN Sustainable Development Goals
  • Our partnerships and affiliations

Last updated: December 2023