You have a number of rights when it comes to your personal information. And we want to make it as easy as possible for you to understand them.
On this page, you’ll find information on the different rights, when they apply, and the ways you can submit a request.
Job applicants or current and previous Nationwide Group employees
You have a number of rights when it comes to your personal information.
You can ask us for a copy of the personal information we hold about you. This is called a Data Subject Access Request (DSAR). It helps you understand what data we have, how we’re using it, and why.
When you make a request, we’ll review it and get back to you within 30 days.
Information:
If you submit a request online we will need to speak to you over the phone. We do this to check your identity and confirm you made the request. If we can't speak to you, we won’t be able to complete your request, and it will be closed. If your request is closed, you can submit a new one at any time.
There are a number of different ways you can make a request:
If you choose to manage your request online, you’ll be given access to our secure portal. For more information, and help, see using our secure online portal
When you make a request we'll review it and get back to you within a month. When we provide you with a copy of your personal information, we’ll also provide an explanation of how it's being used.
To request a one off statement, you can contact us.
In certain circumstances, you have the right to ask us to correct information about you. For example, if you feel it’s inaccurate, incomplete, or both.
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month. If we've shared your information with other organisations, then we'll do our best to let them know that you have asked for the information to be rectified.
If you need to update your account contact details, you can contact us.
In certain circumstances, you have the right to ask us to delete information that we hold about you.
Sometimes we may not be able to delete your personal information for legal, regulatory or technical reasons.
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month. If we've shared your information with other organisations, then we'll do our best to let them know that you've asked for the information to be erased.
If you need to update your account contact details, you can contact us.
In certain circumstances, you have the right to restrict us from processing your information any further or deleting it.
Tip:
There are some things that we need to process your personal information for. For example, to take care of your accounts, help protect you from fraud, and fulfil legal and contractual obligations. And if processing is restricted, we’ll continue to store your information and use it as required to by law.
When you make a request we'll review it and get back to you within a month. There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month. If we have shared your information with other organisations, then we’ll do our best to let them know that you have asked for the information to be restricted.
In certain circumstances, you have the right to ask us to stop processing your personal information. For example, when we’re using it for direct marketing or if you feel that us processing your information is causing you distress and you’d like us to stop.
Tip:
There are some situations where we won’t stop processing your information despite your objection. We’ll review your request and let you know our reasons for agreeing or not agreeing.
When you make a request we'll review it and get back to you within a month. There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month.
You can update your marketing preferences at any time by contacting us.
You have the right to ask us to transfer a copy of the information we hold about you - to yourself or another provider. You can do this using the form below.
Information transferred in this way will be sent in a set structure, based on data you’ve provided to us. It will always include your name, address and contact number.
In certain circumstances, you have the right to transfer a copy of some of your information – to you or to certain third parties (e.g. another financial provider or comparison website). This applies when you’ve shared your information with us, it’s been collected with your consent or where collecting it was necessary for the agreement between us.
Information:
If you submit a request online we will need to speak to you over the phone. We do this to check your identity and confirm you made the request. If we can't speak to you, we won’t be able to complete your request, and it will be closed. If your request is closed, you can submit a new one at any time.
There are a number of ways you can make a request, they are:
If you choose to manage your request online, you’ll be given access to our secure portal. For more information, and help, see using our secure online portal
When you make a request we'll review it and get back to you within a month.
In certain circumstances, you have the right to request for an automated decision to be reviewed.
Tip:
This right only applies to fully automated decisions, so it won't be applicable if there has already been input from someone in our team as part of the decision making process.
There are a number of ways you can make a request:
When you make a request we'll review it and get back to you within a month.
If you work for the Nationwide Group, you used to work here, or you’ve applied for a job with us, then you have the same rights when it comes to your personal information. These include the right to access, restrict, rectify, object, portability, erasure and intervention.
Tip:
These rights apply to all types of employment contracts – permanent, fixed term, temporary and contract.
Submit a request via the Nationwide Intranet.
Email: SpecialistHR.handling@nationwide.co.uk
Write to us:
Specialist Handling Team
Nationwide House
Pipers Way
Swindon
SN38 1HR
Please include the details of your request, the right you’re exercising, your employee number (if you have it) and your contact details.
Where we must have your consent to process any of your information, you have the right to withdraw that consent at any time.
This will not affect any use we have made of the information before you withdrew consent.
There are a number of different ways you can make a request:
When you make a request we'll review it and get back to you within a month.
You can update your marketing preferences at any time by contacting us.
When you submit a request, we'll:
If you have chosen to manage your request for Right to access or Rights to portability online, you will be given access to our portal.
We’ll send you an email using the following address: noreply@m.onetrust.com. OneTrust is the trusted third-party platform we use to securely manage and support your request. The email will have a link in it. Click this and follow the steps and you will get a one-time passcode to access the portal.
Once you're in, you can:
Your data will be available for you to download for 30 days.
Passcodes are valid for 15 minutes and can only be used once. If it’s expired, you can request a new one.
If your passcode doesn’t work, select the option to Request New Access Code and we’ll send you another.
Information:
When you click the request link in the email, make sure it opens in a new browser window (such as Chrome, Edge, or Safari). To do this, hold down the request link and select Open link in browser.
If you open the request link inside your email app, you may lose access to the one-time passcode. You need this to log in.
If you’ve received a one-time passcode but didn’t request it, ignore it. And don’t share it with anyone.
Then contact our Fraud Team so we can investigate and help keep your account safe. Our dedicated helpline is available 24 hours a day, 7 days a week on 0800 055 66 22
