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Our internet bank

An easy, secure way to manage your money.

Register for online banking

Our internet bank is changing:

Look out for a more modern look and feel. It's being rolled out to existing customers over the next few weeks. But is available now for new customers.

What you can do with our internet bank

  • Check your balance and download statements.

  • View transactions from your current and savings account, credit card, and mortgage.

  • Make and change payments and transfers from your current account and some savings accounts.

  • Chat with one of our friendly team members.

  • Update your personal details.

  • Set your marketing preferences and manage how we contact you.

If you're new to online banking

Try our demos to find out what you can do and learn how to use it:

How to register for our internet bank

You'll need to register for online banking to access our internet bank. Registering takes just a few minutes.

To register, you'll need your:

  • account number and sort code, or
  • credit card, personal loan or mortgage number.

We'll send you codes by email and text. Enter the codes and you're ready to start using your account online. It may take 24 hours for your current account to appear.

If you can't receive the codes, we can post your details instead. They usually arrive within 2 to 3 working days.

If you recently opened an account with us

If you opened your account online, you'll automatically be registered for online banking. Your login details will be sent to you in the post. This usually takes around 2 to 3 working days.

If you opened your account in branch or over the phone, please wait 6 working days before registering for online banking. This will give us time to fully set you up on our systems.

Log in and make payments easier – verify your identity in our app 

Current account holders can verify their identity to log in and make payments using biometrics in our app. It uses your device's fingerprint or facial recognition to check it's you. This means only you can access your account and authorise your payments, making your banking safe and secure. It’s easier and quicker than remembering your pass number and using your card reader.

Find out how to get biometrics set up

Information:

There will be times we might still need to confirm your identity using your card reader. For example, when we need to carry out extra security checks, so don't throw your card reader away, please keep it somewhere safe just in case.

Staying safe when banking online

We want you to feel safe when banking online. Our digital security video outlines how we protect your money from fraud and scams.

Watch our digital security video

Keeping your money safe is our top priority

We want you to enjoy the convenience of our internet bank without the worry.

Your money is protected by:

  • Sophisticated encryption technology.

  • Our fraud detection systems, which look for any suspicious transactions.

  • Our Digital Banking Promise, to refund any unauthorised withdrawals.

Note:

It’s really important to never share your login or bank details with anyone.

Register for online banking

You'll be able to use our internet bank and app once you've registered.

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