We offer all the financial products you'd expect from the world's biggest building society.
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A range of useful guides and information covering a wide range of financial decisions and life events.
We’re the world’s largest building society. Run for the benefit of our members. Being a building society means that we’re free to reinvest our profits to improve the products and services we offer.
We’re here to help, whether you need assistance with one of your accounts or if you just have questions you’d like answered.
All of our services are available as normal
Help with your Personal Loan
Everything you need to know about our Personal Loan. Find out how long it takes to receive your money, overpay, request an early settlement and pay off - or borrow more. And what you can do if you're declined.
What you need to know before applying.
What's next after you've made your loan application.
Information you may need during your loan.
Request a settlement quote and pay your loan off early.
Understand your loan overpayment options.
What you need to do if you want to top up your loan or borrow more.
See how long it takes to get your money.
Our approach to responsible lending for personal loans.
Download the guide for consumers.
You can't postpone your loan payments but if you're struggling financially, see how we can offer support.
If it's been 7 days since your loan was approved, but you haven't had your loan agreement, call all our loans helpline.
Monday to Friday 8am - 6pm
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