Home Insurance

Our commitment to providing a great customer service doesn't stop when you apply for our products. We listen and act on your feedback so you get the answers you need right here on our website.

Nationwide buildings and contents insurance is underwritten and administered by U K Insurance Limited, so they will be looking after your claim for you.

Make a home insurance claim

See the steps to follow and what we'll ask you.

As a result of the recent bad weather conditions, our insurers are experiencing high volume of calls to their claims line, which could result in longer wait times.

To register your claim please call 0800 051 02 16, and have your policy number to hand. Lines are open 8am-8pm Monday to Friday and 9am-5pm on Saturdays. Otherwise, outside of office hours, an emergency help line consultant will take the details of your claim.

For emergency roof repairs you can also call  our 24 hour Home Emergency Helpline on 0800 464 3025. If you have added Home Emergency Cover to your policy these costs may be covered.

For more information, read our flood and storm damage tips.

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