Call us

Call us

Before you call:

Help speed up your call:

You can enter the following details when you call us to speed up your call (except when calling about your insurance products):

  • The long number on your current account or credit card
  • Your customer number or your mortgage account number
  • Your 6-digit Telephone Banking passnumber, if you're registered for the service

Applying for or renewing a product

Department UK Abroad Opening times
Applying for or renewing a product 0800 30 20 10   Mon to Fri 8am-8pm
Sat to Sun 9am-5pm

Lost or stolen cards

Department UK Abroad Opening times
FlexAccount debit or Savings cards: 0800 30 20 11 +44 1793 65 67 89 24 hours a day, 7 days a week
FlexDirect debit card: 0800 357 357 +44 1793 65 67 89 24 hours a day, 7 days a week
FlexPlus debit card: 0800 11 88 55 +44 1793 54 12 00 24 hours a day, 7 days a week
Credit Cards: 08000 55 66 22 +44 2476 43 89 96 24 hours a day, 7 days a week

Existing FlexDirect current account (FlexDirect service line)

Department UK Abroad Opening times
Existing FlexDirect current account (FlexDirect service line) 0800 357 357
24 hours a day, 7 days a week

Existing FlexPlus current account (FlexPlus help line)

FlexPlus helpline

Department UK Abroad Opening times
FlexPlus 0800 11 88 55 +44 1793 54 12 00 24 hours a day, 7 days a week

Mortgage customers (sales)

General

Department UK Abroad Opening times
General mortgage enquiries 0800 30 20 10   Mon to Fri 8am-8pm
Sat & Sun 9am-5pm

New Customers 

Department UK Abroad Opening times
First time buyers 08001 21 69 49   Mon to Fri 8am-8pm
Sat & Sun 9am-5pm
Moving home 08001 71 23 68   Mon to Fri 8am-8pm
Sat & Sun 9am-5pm
Remortgaging 08001 71 23 69   Mon to Fri 8am-8pm
Sat & Sun 9am-5pm

Existing Mortgage Customers

Department UK Abroad Opening times
Moving home 08001 71 23 70   Mon to Fri 8am-8pm
Sat & Sun 9am-5pm
Borrowing more 08001 21 74 66   Mon to Fri 8am-8pm
Sat & Sun 9am-5pm

Existing mortgage customer switching

Department UK Abroad Opening times
Switching  0800 171 2371   Mon to Fri 8am-8pm
Sat & Sun 9am-5pm

Existing Credit Card

Department UK Abroad Opening times
Existing Credit Card 08000 55 66 11 +44 2476 43 89 97 Mon to Fri 8am - 10pm
Sat 8am - 8pm
Sun 9am - 5pm

An automated account enquiry service is available 24 hours a day, 7 days a week.

Personal loans

Department UK Abroad Opening times
Personal loans 0800 545 3000 +44 1793 65 67 89 Mon to Fri 8am - 6pm

MySave Online Savings Account

Department UK Abroad Opening times
MySave Online Savings Account 0845 605 0330
Mon to Thurs 8am - 8pm
Fri 8am - 6:30pm
Sat 9am - 5pm
Sun 10am - 4pm

Money Worries or Payment Difficulties

Money worries

If you are up-to-date with your payments now, but are worried that you may not be able to make future payments:

Department UK Abroad Opening times
Credit cards: 0800 464 30 50
Mon to Fri 8am - 9pm
Sat 8am - 6pm
Mortgage, personal loan and current account: 0800 464 30 30
Mon to Fri 9am - 5pm

Payment difficulties

If you are having difficulty with your payments now:

Department UK Abroad Opening times
Mortgage: 08456 00 96 26
Mon to Fri 8am to 6pm
Current account: 0800 464 30 40
(select option 2)

Mon to Fri 9am to 5pm
Personal loan: 0800 464 30 40 
(select option 4)

Mon to Fri 8am to 6pm
Credit card: 0800 464 30 50
Mon to Fri 8am to 9pm
Sat 8am to 6pm
Sun 10am to 4pm
Automated telephone calls and texts:
If you have received an automated telephone call or text, please ring us back on:

0845 3312610

Mon to Fri 9am to 8pm
Debt Management
If you are using a Debt Management company:

Mortgage, Personal loan,
and Current account:
01604 836013

Credit Card:
0800 464 30 50


The Mortgage Works 0800 212 508
Mon to Fri 8am to 8pm
Sat 9am to 5pm
UCB 0800 328 3021
Mon to Fri 8am to 8pm
Sat 9am to 5pm

Minicom

Department UK Abroad Opening times
Minicom 0800 37 80 01
24 hours a day, 7 days a week

FlexPlus Insurance Products and Services

FlexPlus Insurance Products and Services

Department UK Abroad Opening times
Existing FlexPlus current account (FlexPlus help line) 0800 11 88 55 +44 1793 54 12 00 24 hours a day, 7 days a week

FlexPlus Worldwide Travel Insurance

Department UK Abroad Opening times
24 Hour Emergency Assistance 01413 49 02 88 +44 1413 49 02 88 24 hours a day, 7 days a week
Claims 08452 46 16 96   Mon to Fri 8am - 6pm
Pre Travel Advice 08452 46 16 92   Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
24 hour Legal Helpline 08452 46 21 10  +44 8452 46 21 10 24 hours a day, 7 days a week

FlexPlus Breakdown Cover

Department UK Abroad Opening times
24 Hour Breakdown Assistance 08005 87 71 00 Europe - +44 1202 31 14 31
ROI - 1800 80 61 76
24 hours a day, 7 days a week
Textphone for hearing impaired customers 18001 +44 1514 94 1 2 60 24 hours a day, 7 days a week

Home Insurance

Department UK Abroad Opening times
New applications 0500 30 20 17 +44 1793 65 67 89 Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
Existing policy holders 08458 35 10 56 +44 1793 65 67 89 Mon to Fri 8am - 8pm
Sat to Sun 9am - 5pm
Claims Advice Helpline 08458 35 10 54
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Home Emergency Helpline 08458 50 40 13
24 hours a day, 7 days a week
Legal Assistance Helpline 08458 50 40 14
24 hours a day, 7 days a week
Other Helpline (counselling, tax, health and medical) 08458 50 40 15
24 hours a day, 7 days a week

Travel Insurance

FlexAccount European Travel Insurance

Department UK Abroad Opening times
24 Hour Emergency Assistance 0141 349 0109 +44 141 349 0109 24 hours a day, 7 days a week
Customer Services 08452 46 16 92
Mon to Fri 8am - 8pm
Sat to Sun 9am - 5pm
Claims 08452 46 16 96
Mon to Fri 8am - 6pm
Pre Travel Advice 08452 46 16 92
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
24 hour Legal Helpline 08452 46 21 10
24 hours a day, 7 days a week

FlexPlus Worldwide Travel Insurance

Department UK Abroad Opening times
24 Hour Emergency Assistance 01413 49 02 88 +44 1413 49 02 88 24 hours a day, 7 days a week
Claims 08452 46 16 96   Mon to Fri 8am - 6pm
Pre Travel Advice 08452 46 16 92   Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
24 hour Legal Helpline 08452 46 21 10  +44 8452 46 21 10 24 hours a day, 7 days a week

Car insurance

Department UK Abroad Opening times
General enquiries 08456 40 59 20
Mon to Fri 8am - 9pm
Sat 8am - 5pm
Sun 9am - 5pm
New claims 08456 40 59 22
24 hours a day, 7 days a week
Existing claims 08456 40 59 23
Mon to Fri 8am - 9pm
Sat 8am - 5pm
Sun 9am - 5pm
Autoglass 08000 11 39 80
24 hours a day, 7 days a week
Breakdown cover 08007 56 89 97
24 hours a day, 7 days a week

Landlord Insurance

Department UK Abroad Opening times
General queries 08456 40 5945
Mon to Fri 9am - 5:30pm
Claims 08456 40 5942
24 hours a day, 7 days a week
Legal and Tax advice claims under section 6 Legal Expenses (Abbey Legal Protection) 08452 93 6986
Mon to Fri 9am - 5:30pm

Other insurances

Department UK Abroad Opening times
Mortgage Payment Protection Insurance 0800 30 20 10
Mon to Fri 8am - 8pm
Sat to Sun 9am - 5pm
Term Assurance, Critical Illness Cover, Family Life Insurance Plans - Service Enquiries 03700 10 40 80
Mon to Fri 8:30am - 6pm
Sat 9am - 1pm
Income Protection  (Aviva policies sold prior to 8/12/13) 08001 58 31 20  +44  Mon to Sat 8:30am - 5:30pm

Calls to 0800 numbers are usually free of charge from a UK BT landline. Calls from other providers and mobiles may vary and could cost up to 40p per minute.

Calls to 0845 numbers are typically charged between 1p and 11.5p per minute depending on the time of day for landline customers. They are included free of charge in certain BT call packages. Calls from mobile providers will vary.

Calls to 0345 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to an 0345 number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at local rate to ring an 0345 number.

The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.

Head office addresses

We have Head Offices in Swindon, Northampton and Bournemouth.   

Download or request a leaflet

Branch finder

Send us a message

Make a complaint