Call us

Call us

Check our product sections below to find the correct number for your enquiry, or use the links in each section to find relevant help. 

You can help speed up your call by having your Nationwide information to hand, such as your debit or credit card, your customer number or mortgage account number, and your 6-digit Telephone Banking passnumber, if you're registered for the service.

Product enquiries

Lost and stolen cards

Lost and stolen cards

FlexAccount, FlexOne, FlexBasic and Savings accounts

0800 30 20 11 (UK) - Option 1 
+44 1793 65 67 89 (Abroad) - Option 1 

24 hours a day, 7 days a week

FlexDirect

0800 35 73 57 (UK) - Option 2
+44 1793 65 67 89 (Abroad) - Option 1 

24 hours a day, 7 days a week

FlexPlus

0800 11 88 55 (UK) - Option 1
+441793656789 (Abroad) - Option 1 

24 hours a day, 7 days a week

Credit cards

0800 055 66 22 (UK) - Option 1 
+44 2476 43 89 96 (Abroad) - Option 1 

24 hours a day, 7 days a week

Current accounts

Existing current accounts 

FlexAccount, FlexOne and FlexBasic

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

24 hours a day, 7 days a week

FlexPlus

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

Option 1 - Lost and stolen
Option 2 - FlexPlus Insurance
Option 3 - FlexPlus Banking

24 hours a day, 7 days a week

FlexDirect

0800 35 73 57 (UK)
+44 1793 65 67 89 (Abroad)

24 hours a day, 7 days a week

New current accounts

Apply for a new current account 

0800 30 20 10 - Option 3

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed on Bank Holidays)

To open a FlexOne account, book a branch appointment on 0800 30 20 11.

Savings and cash ISAs

Savings and ISAs

All accounts except MySave

0800 30 20 11 (UK) - Option 3
+44 1793 65 67 89 (Abroad)

24 hours a day, 7 days a week

MySave Online Savings Account

0800 464 30 15

Option 2 - MySave transaction
Option 3 - Reset password
Option 4 - Any other enquiries

Mon to Thurs: 8am - 8pm, Fri: 8am - 6:30pm
Sat: 9am - 5pm, Sun: 10am - 4pm

Credit cards

Credit cards

Existing credit card accounts

0800 055 66 11 (UK)
+44 2476 43 89 97 (Abroad)

Option 1 - Lost & stolen
Option 2 - General enquiries
Option 3 - To follow up an application

Mon to Fri: 8am - 10pm
Sat: 8am - 8pm, Sun 9am - 5pm
(An automated account enquiry service is available 24 hours a day, 7 days a week)

Apply for a credit card

0800 30 20 10 - Option 5

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Bank Holidays)

Mortgages

Existing mortgage customers

General enquiries

0800 30 20 11 - Option 4, then select:

Option 1 - Switch mortgage deal
Option 2 - Direct Debits and payment enquiries
Option 3 - Redemptions, Settlements and Title Deeds
Option 4 - Mortgage Payment Protection enquiries

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Bank Holidays)

Switching

0800 171 23 71

Option 1 - New application
Option 2 - Continue application

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Bank Holidays)

Moving house

0800 171 23 70
Proof of income (such as payslips) and bank statements might be needed as part of the call

Option 1 - New application
Option 2 - Continue application

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Bank Holidays)

Borrowing more

0800 121 74 66
Proof of income (such as payslips) and bank statements might be needed as part of the call

Option 1 - New application
Option 2 - Continue application

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Bank Holidays)

Enquire about a submitted application

0800 464 30 00

Mon to Fri: 8am - 6pm (closed Weekends and Bank Holidays)

New mortgage customers

Proof of income (such as payslips) and bank statements might be needed as part of the call

First time buyers

0800 121 69 49

Option 1 - New application
Option 2 - Continue application

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Bank Holidays)

Moving house

0800 171 23 68

Option 1 - New application
Option 2 - Continue application

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Bank Holidays)

Remortgaging

0800 171 23 69

Option 1 - New application
Option 2 - Continue application

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Bank Holidays)

Enquire about a submitted application

0800 464 30 00

Mon to Fri: 8am - 6pm
(Closed Weekends and Bank Holidays)

Personal loans

Personal loans

New and existing loans

0800 545 30 00 (UK)

Option 1 - To apply or top up
(Mon to Fri: 8am - 8pm, Sat: 9am - 5pm)

Option 2 - Balance or statement figure
(Mon to Fri: 8am - 6pm)

Option 3 - Currently in arrears
(Mon to Fri: 8am - 6pm, Sat: 9am - 12pm)

Option 4 - Think you may experience financial difficulties
(Mon to Fri: 8am - 6pm, Sat: 9am - 12pm)

Option 5 - All other queries
(Mon to Fri: 8am - 6pm)

+44 1793 65 67 89 (Abroad) - Option 3

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Sun and Bank Holidays)

Home insurance

Home insurance

Existing policies

0800 051 02 34

Option 2 - Existing policy

  • Sub-menu 1 - Change your policy
  • Sub-menu 2 - Renewals
  • Sub-menu 3 - Claims

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm

Claims advice helpline

0800 051 02 16 - Option 1

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm

Legal assistance helpline

0800 464 30 26

24 hours a day, 7 days a week

Home emergency helpline

0800 464 30 25

24 hours a day, 7 days a week

Apply for a policy

0800 141 21 62

Mon to Fri: 8am - 8pm
Sat: 9am - 5pm (closed Bank Holidays)

Other helpline

0800 464 31 31

Option 1 - Counselling
Option 2 - Tax Advice
Option 3 - Heath and medical advice

Counselling - 24 hours a day, 7 days a week

Tax and Health Advice - Mon to Fri 9am - 5pm, excluding Bank Holidays. Outside hours, leave a message and a return call will be arranged within operating hours.

Car insurance

Car insurance

General enquiries

0800 028 56 88

Option 1 - Discuss or change your policy
Option 2 - Change Direct Debit payments
Option 3 - Insurance renewals
Option 4 - New quotes

Mon to Fri: 8am - 9pm
Sat: 8am - 5pm
Sun: 9am - 5pm

New claims

0800 028 57 99

24 hours a day, 7 days a week

Existing claims

0800 028 57 73

Option 1 - Discuss an existing claim
Option 2 - Report a new claim, including windscreen & glass damage

Mon to Fri: 8am - 9pm
Sat: 8am - 5pm
Sun: 9am - 5pm

Autoglass

0800 011 39 80

24 hours a day, 7 days a week

Breakdown cover

0800 756 89 97 (UK)
+44 1202 55 53 72 (Europe & Mobile)

24 hours a day, 7 days a week

FlexPlus breakdown cover

24-hour breakdown assistance

0800 587 71 00 (UK)
+44 1202 31 14 31 (Europe)
1800 80 61 76 (RoI)

Textphone: 01514 94 12 60

24 hours a day, 7 days a week

Travel and other insurance

FlexPlus Worldwide Travel Insurance

FlexPlus travel insurance

0800 051 01 64

Option 1 - General enquiries, upgrades and medical screening
(Mon to Fri: 8am - 9pm, Sat: 9am - 5pm, Sun: 10am - 5pm)

Option 2 - Assistance while abroad
(24 hours a day, 7 days a week)

Option 3 - UK claims department
(Mon to Fri: 8am - 6pm)

24-hour emergency assistance

01413 49 02 88 (UK)
+44 1413 49 02 88 (Abroad)

Option 1 - New emergency cases
Option 2 - Ongoing emergency cases
Option 3 - All other enquiries

24 hours a day, 7 days a week

24-hour legal helpline

0345 246 21 10

24 hours a day, 7 days a week

FlexAccount European Travel Insurance

FlexAccount travel insurance

0800 051 01 64

Option 1 - General enquiries, upgrades and medical screening
(Mon to Fri: 8am - 9pm, Sat: 9am - 5pm, Sun: 10am - 5pm)

Option 2 - Assistance while abroad
(24 hours a day, 7 days a week)

Option 3 - UK claims department
(Mon to Fri: 8am - 6pm)

24-hour emergency assistance

01413 49 01 09 (UK)
+44 1413 49 01 09 (Abroad)

Option 1 - New emergency cases
Option 2 - Existing emergency cases
Option 3 - All other enquiries

24 hours a day, 7 days a week

24-hour legal helpline

0345 246 21 10

24 hours a day, 7 days a week

Other insurance

Mortgage PPI claims

0800 464 31 29 - Pinnacle
Mon to Fri: 8.30am - 6pm

0800 096 72 09 - AVIVA
Mon to Fri: 9am - 5pm

Mortgage PPI cancellations

0800 30 20 11

Option 5, then select Option 4

Mon to Fri: 9am - 5pm

Term Assurance, Critical Illness Cover, Family Life Insurance Plans & Service Enquiries

0370 010 40 80

Option 1 - Life insurance, critical illness and income protection
Option 2 - Endowment, bonds and pensions
Option 3 - Home, accident, sickness and unemployment cover
Option 4 - ISA and unit trusts

Mon to Fri: 8.30am - 6pm

Income protection

0800 158 31 20 - Option 2

Mon to Sat: 8.30am - 6pm

Financial planning

Financial planning

Make an appointment with a Financial Planning Manager

0800 328 78 12

Mon to Fri: 8.30am - 7.30pm
Sat: 9am - 12.30pm

Complaints

Complaints

Bankings and savings

0800 30 20 15 (UK landline)
03457 30 20 15 (UK mobile)

Option 1 - Banking products
Option 2 - Savings
Option 3 - Mortgages (residential only)
Option 5 - Insurance
Option 6 - All other enquiries

+44 1793 65 67 89 (Abroad) - Option 3

Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 3pm

Nationwide personal loans

0800 545 30 00 - Option 5

Mon to Fri: 8am - 6pm

Credit cards

0800 055 66 11 - Option 2

Mon to Fri 8am - 10pm
Sat 8am - 8pm
Sun 8.30am - 6.30pm

The Mortgage Works

0800 030 40 60 (UK landline)
0345 454 58 00 (UK mobile)

Mon to Fri: 9am - 5pm

UCB home loans

0800 464 30 14 (UK landline)
0345 602 61 44 (UK mobile)

Mon to Fri: 9am - 5pm

PPI complaints

0800 545 30 04

Mon to Fri: 9am - 5pm

Useful links

General enquiries

General enquiries

0800 30 20 11

Option 1 - Lost and stolen 
(24 hours a day, 7 days a week)

Option 2 - Current accounts, Internet Banking and credit card enquiries
(24 hours a day, 7 days a week)

Option 3 - Existing savings enquiries
(24 hours a day, 7 days a week)

Option 4 - Existing mortgage enquiries
(Mon to Fri: 8am - 8pm, Sat: 9am - 5pm)

Option 5 - Existing insurance enquiries
(Mon to Fri: 8am - 8pm, Sat: 9am - 5pm)

An automated account enquiry service is available 24 hours a day, 7 days a week for eligible accounts

Accessibility

Textphone (Minicom) users can call us on 0800 37 80 01. Dial 18001 before any of our numbers to use the Text Relay service.

    Internet and Mobile banking

    For Internet Banking queries, call us on 0800 30 20 11 - Option 2. For Mobile Banking queries, call 0345 266 08 94.

      Important links

      Links to useful support information

      Calls to 0800 or 0500 numbers are usually free of charge from a UK BT landline and mobile phones. Calls from other providers may vary, and could cost up to 40p per minute.

      Calls to 0345 numbers are the same costs as a call to a standard '01' or '02' landline number, even when calling from a mobile. Calls to an 0345 number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at local rate to ring an 0345 number.

      The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.

      Head office

      We have a Head Office in Swindon and Administration Centres in Northampton and Bournemouth.   

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