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Call us

Select the product or service you'd like to talk to us about for the number to call and opening hours. You could help speed up your call by having your account details available.

Select a product or service

Lost and stolen

Lost, stolen or damaged cards

FlexAccount, FlexOne, FlexStudent, FlexBasic and savings

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Open 24 hours a day, 7 days a week

FlexDirect

0800 35 73 57 (UK)
+44 1793 65 67 89 (Abroad)

Open 24 hours a day, 7 days a week

FlexPlus

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

Open 24 hours a day, 7 days a week

Credit Card

0800 055 66 22 (UK)
+44 2476 43 89 96 (Abroad)

Open 24 hours a day, 7 days a week

Emergency and claims

Breakdown cover

FlexPlus breakdown cover

0800 587 71 00 (UK)
+44 1202 31 14 31 (Abroad)
1800 80 61 76 (Republic of Ireland)
01514 94 12 60 (Textphone)

Open 24 hours a day, 7 days a week

Car insurance breakdown cover

0800 756 89 97 (UK)
+44 1202 55 53 72 (Europe and Mobile)

Open 24 hours a day, 7 days a week

Travel cover

FlexPlus 24 hour emergency assistance

01413 49 02 88 (UK)
+44 1413 49 02 88 (Abroad)

Open 24 hours a day, 7 days a week

FlexAccount 24 hour emergency assistance

01413 49 01 09 (UK)
+44 1413 49 01 09 (Abroad)

Open 24 hours a day, 7 days a week

FlexPlus and FlexAccount 24 hour legal helpline

0345 246 21 10 (UK)

Open 24 hours a day, 7 days a week

FlexPlus and FlexAccount travel cover

0800 051 01 64 (UK)
+44 1793 65 67 89 (Abroad)

Press 1 for general, upgrade and medical enquiries.
Monday to Friday: 8am - 9pm, Saturday: 9am - 5pm and Sunday: 10am - 5pm.

Press 2 for assistance abroad.
Open 24 hours a day, 7 days a week.

Press 3 for claims.
Monday to Friday: 8am - 6pm.

Home insurance

Claims advice helpline

0800 051 02 16 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm

Home emergency helpline

0800 464 30 25 (UK)

Open 24 hours a day, 7 days a week

Legal assistance helpline

0800 464 30 26 (UK)

Open 24 hours a day, 7 days a week

Car insurance

New car insurance claims

0800 028 57 99 (UK)

Open 24 hours a day, 7 days a week

Autoglass windscreen repair

0800 011 39 80 (UK)

Open 24 hours a day, 7 days a week

Current accounts

Existing current accounts

FlexAccount, FlexStudent, FlexOne and FlexBasic

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Open 24 hours a day, 7 days a week

FlexPlus

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

Open 24 hours a day, 7 days a week

FlexDirect

0800 35 73 57 (UK)
+44 1793 65 67 89 (Abroad)

Open 24 hours a day, 7 days a week

New current accounts

All current accounts (except FlexOne and joint FlexPlus accounts)

0800 30 20 10 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Closed Bank Holidays

Book a FlexOne branch appointment

0800 30 20 11 (UK)

Use our branch finder for opening times.

Savings and ISAs

All savings accounts except MySave

Savings general enquiries

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Open 24 hours a day, 7 days a week

MySave

MySave general enquiries

0800 464 30 15

Monday to Thursday: 8am - 8pm
Friday: 8am - 6.30pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm

Credit card

Existing credit card customer

General enquiries

0800 055 66 11 (UK)
+44 2476 43 89 97 (Abroad)

Monday to Friday: 8am - 10pm
Saturday: 8am - 8pm
Sunday: 9am - 5pm
An automated account enquiry service is available 24/7.

New credit card customer

Apply for a credit card

0800 30 20 10 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Closed Bank Holidays

Mortgages

Existing mortgage customer

General enquiry

0800 30 20 11 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Closed Bank Holidays

Switching your mortgage

0800 171 23 71 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Closed Bank Holidays

Moving house

0800 171 23 70 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Closed Bank Holidays
Proof of income (such as payslips) and bank statements might be needed as part of the call.

Borrow more

0800 121 74 66 (UK)

Monday to Friday: 8am - 8pm.
Saturday: 9am - 5pm.
Closed Bank Holidays.
Proof of income (such as payslips) and bank statements might be needed as part of the call.

Application updates

0800 464 30 00 (UK)

Monday to Friday: 8am - 6pm
Closed Weekends and Bank Holidays

New mortgage customer

First time buyers

0800 121 69 49 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Closed Bank Holidays

Moving house

0800 171 23 68 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Closed Bank Holidays

Remortgaging

0800 171 23 69 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Closed Bank Holidays

Application updates

0800 464 30 00 (UK)

Monday to Friday: 8am - 6pm.
Closed Weekends and Bank Holidays.

Personal loans

Personal loans

New and Existing Loans

0800 545 30 00 (UK)
+44 1793 65 67 89 (Abroad)

Press 1 to apply for a new loan.
Monday to Friday: 8am - 8pm, Saturday: 9am - 5pm.

Press 2 to get a balance or statement figure.
Monday to Friday: 8am - 6pm.

Press 3 if you're currently in arrears.
Monday to Friday: 8am - 6pm, Saturday: 9am - 12pm.

Press 4 if you think you may experience financial difficulties.
Monday to Friday: 8am - 6pm, Saturday: 9am - 12pm.

Press 5 for all other enquiries.
Monday to Friday: 8am - 6pm.

Insurance

Travel cover

FlexPlus and FlexAccount travel cover

0800 051 01 64 (UK)
+44 1793 65 67 89 (Abroad)

Press 1 for general, upgrade and medical enquiries.
Monday to Friday: 8am - 9pm, Saturday: 9am - 5pm and Sunday: 10am - 5pm.

Press 2 for assistance abroad.
Open 24 hours a day, 7 days a week.

Press 3 for claims.
Monday to Friday: 8am - 6pm.

Home insurance

Apply for a home insurance policy

0800 141 21 62 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Closed Bank Holidays

General enquiries for existing customers

0800 051 02 34 (UK)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm

Counselling, tax and health advice

0800 464 31 31 (UK)

Press 1 for counselling.
Open 24 hours a day, 7 days a week.

Press 2 for tax advice.
Monday to Friday: 9am - 5pm.

Press 3 for health advice.
Monday to Friday: 9am - 5pm.

Closed Bank Holidays.
If your call is before or after the opening hours, leave a message and we'll call you back.

Life insurance

Income Protection

0800 158 31 20 (UK)

Monday to Saturday: 8.30am - 6pm

General queries

0370 010 40 80 (UK)

Monday to Friday: 8.30am - 6pm

Call us to talk about: life insurance, critical illness, endowment, bonds and pensions, home, accident, sickness and unemployment cover, ISA and unit trusts.

Car insurance

General enquiries except claims

0800 028 56 88 (UK)

Monday to Friday: 8am - 9pm
Saturday: 8am - 5pm
Sunday: 9am - 5pm

Claims including windscreen and glass damage

0800 028 57 73 (UK)

Monday to Friday: 8am - 9pm
Saturday: 8am - 5pm
Sunday: 9am - 5pm

Mortgage Payment Protection Insurance (PPI)

Cancel PPI

0800 30 20 11 (UK)

Press 5 then 4 to cancel your PPI.
Monday to Friday: 9am - 5pm

Pinnacle PPI claim

0800 464 31 29 (UK)

Monday to Friday: 8.30am - 6pm

Aviva PPI claim

0800 096 72 09 (UK)

Monday to Friday: 9am - 5pm

Financial planning

Financial Planning

Make an appointment with a Financial Planning Manager

0800 328 78 12 (UK)

Monday to Friday: 8.30am - 7.30pm
Saturday: 9am - 12.30pm

Complaints

Complaints

All accounts except credit cards and loans

0800 30 20 15 (UK landline)
03457 30 20 15 (UK mobile)
+44 1793 65 67 89 (Abroad)

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 3pm

Personal Loans

0800 545 30 00 (UK)

Monday to Friday: 8am - 6pm

Credit cards

0800 055 66 11 (UK)

Monday to Friday: 8am - 10pm
Saturday: 8am - 8pm
Sunday: 8.30am - 6.30pm

The Mortgage Works

0800 030 40 60 (UK landline)
0345 454 58 00 (UK mobile)

Monday to Friday: 9am - 5pm

UCB Home Loans

0800 464 30 14 (UK landline)
0345 602 61 44 (Uk mobile)

Monday to Friday: 9am - 5pm

Payment Protection Insurance (PPI)

0800 545 30 04

Monday to Friday: 9am - 5pm

Accessibility

For all our accessibility options like SignVideo, please use our accessibility page.

    Digital Banking

    For Internet Banking queries, call us on 0800 30 20 11 - Option 2. For Banking app queries, call 0345 266 08 94.

      Calls to 0800 or 0500 numbers are usually free of charge from a UK BT landline and mobile phones. Calls from other providers may vary, and could cost up to 40p per minute.

      Calls to 0345 numbers are the same costs as a call to a standard '01' or '02' landline number, even when calling from a mobile. Calls to an 0345 number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at local rate to ring an 0345 number.

      The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.

      Head office

      We have a Head Office in Swindon and Administration Centres in Northampton and Bournemouth.   

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