Call us

Call us

Before you call:

Help speed up your call:

You can enter the following details when you call us to speed up your call (except when calling about your insurance products):

  • The long number on your current account or credit card
  • Your customer number or your mortgage account number
  • Your 6-digit Telephone Banking passnumber, if you're registered for the service

Applying for or renewing a product
Department UK Abroad Opening times
Applying for or renewing a product 0800 30 20 10   Mon to Fri 8am-8pm
Sat 9am-5pm
(closed Sundays and Bank Holidays)

Lost and stolen cards

Lost or stolen cards
Department UK Abroad Opening times
FlexAccount debit, FlexOne or Savings cards: 0800 30 20 11 +44 1793 65 67 89 24 hours a day, 7 days a week
FlexDirect debit card: 0800 35 73 57 +44 1793 65 67 89 24 hours a day, 7 days a week
FlexPlus debit card: 0800 11 88 55 +44 1793 54 12 00 24 hours a day, 7 days a week
Credit Cards: 0800 055 66 22 +44 2476 43 89 96 24 hours a day, 7 days a week

Credit facilities are not available to persons under 18

FlexDirect service line
Department UK Abroad Opening times
Existing FlexDirect current account (FlexDirect service line) 0800 35 73 57
24 hours a day, 7 days a week

FlexPlus helpline

FlexPlus helpline
Department UK Abroad Opening times
FlexPlus 0800 11 88 55 +44 1793 54 12 00 24 hours a day, 7 days a week

General

General mortgage enquiries
Department UK Abroad Opening times
General mortgage enquiries 0800 30 20 10   Mon to Fri 8am - 8pm
Sat 9am - 5pm
(closed Sundays and Bank Holidays)

New Customers 

New mortgage customers
Department UK Abroad Opening times
First time buyers 0800 121 69 49   Mon to Fri 8am - 8pm
Sat 9am - 5pm
(closed Sundays and Bank Holidays)
Moving home 0800 171 23 68   Mon to Fri 8am - 8pm
Sat 9am - 5pm
(closed Sundays and Bank Holidays)
Remortgaging 0800 171 23 69   Mon to Fri 8am - 8pm
Sat 9am - 5pm
(closed Sundays and Bank Holidays)

Existing Mortgage Customers

Existing Mortgage Customers
Department UK Abroad Opening times
Moving home 0800 171 23 70   Mon to Fri 8am - 8pm
Sat 9am - 5pm
(closed Sundays and Bank Holidays)
Borrowing more 0800 121 74 66   Mon to Fri 8am - 8pm
Sat 9am - 5pm
(closed Sundays and Bank Holidays)

Existing mortgage customer switching

Existing mortgage customer switching
Department UK Abroad Opening times
Switching  0800 171 23 71   Mon to Fri 8am - 8pm
Sat 9am - 5pm
(closed Sundays and Bank Holidays)

Existing Credit Card customers
Department UK Abroad Opening times
Existing Credit Card 0800 055 66 11 +44 2476 43 89 97 Mon to Fri 8am - 10pm
Sat 8am - 8pm
Sun 9am - 5pm

An automated account enquiry service is available 24 hours a day, 7 days a week.

Personal loan customers
Department UK Abroad Opening times
Personal loans 0800 545 30 00 +44 1793 65 67 89 Mon to Fri 8am - 6pm

Savings customers
Department UK Abroad Opening times
All savings accounts (excluding MySave Online) 0800 30 20 11 +44 1793 65 67 89 24 hours a day, 7 days a week
MySave Online Savings Account 0800 464 30 15
Mon to Thurs 8am - 8pm
Fri 8am - 6:30pm
Sat 9am - 5pm
Sun 10am - 4pm

Make an appointment with a Financial Planning Manager
Department UK Abroad Opening times
Make an appointment with a Financial Planning Manager 0800 328 78 12 Mon to Fri 8:30am – 7:30pm
Sat 9am – 12:30pm

Money worries

If you are up-to-date with your payments now, but are worried that you may not be able to make future payments:

Money worries
Department UK Abroad Opening times
Credit cards: 0800 464 30 50
Mon to Fri 8am - 9pm
Sat 8am - 6pm
Mortgage, personal loan and current account: 0800 464 30 30
Mon to Fri 9am - 5pm

Payment difficulties

If you are having difficulty with your payments now:

Payment difficulties
Department UK Abroad Opening times
Mortgage: 0800 464 30 40
Mon to Fri 8am to 6pm
Current account: 0800 464 30 40
(select option 2)

Mon to Fri 9am to 5pm
Personal loan: 0800 464 30 40 
(select option 4)

Mon to Fri 8am to 6pm
Credit card: 0800 464 30 50
Mon to Fri 8am to 9pm
Sat 8am to 6pm
Sun 10am to 4pm
Automated telephone calls and texts:
If you have received an automated telephone call or text, please ring us back on:

0845 331 26 10

Mon to Fri 9am to 8pm
Debt Management
If you are using a Debt Management company:

Mortgage, Personal loan,
and Current account:
01604 83 60 13

Credit Card:
0800 464 30 50


The Mortgage Works 0800 21 25 08
Mon to Fri 8am to 8pm
Sat 9am to 5pm
UCB 0800 328 30 21
Mon to Fri 8am to 8pm
Sat 9am to 5pm

Minicom
Department UK Abroad Opening times
Minicom 0800 37 80 01
24 hours a day, 7 days a week

FlexPlus Insurance Products and Services

FlexPlus Insurance Products and Services
Department UK Abroad Opening times
Existing FlexPlus current account (FlexPlus help line) 0800 11 88 55 +44 1793 54 12 00 24 hours a day, 7 days a week

FlexPlus Worldwide Travel Insurance

FlexPlus Worldwide Travel Insurance
Department UK Abroad Opening times
24 Hour Emergency Assistance 01413 49 02 88 +44 1413 49 02 88 24 hours a day, 7 days a week
Claims 0845 246 16 96   Mon to Fri 8am - 6pm
Pre Travel Advice 0845 246 16 92   Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
24 hour Legal Helpline 0845 246 21 10  +44 845 246 21 10 24 hours a day, 7 days a week

FlexPlus Breakdown Cover

FlexPlus Breakdown Cover
Department UK Abroad Opening times
24 Hour Breakdown Assistance 0800 587 71 00 Europe - +44 1202 31 14 31
ROI - 1800 80 61 76
24 hours a day, 7 days a week
Textphone for hearing impaired customers 18001 +44 1514 94 1 2 60 24 hours a day, 7 days a week

Home insurance customers
Department UK Abroad Opening times
New applications 0500 30 20 17 +44 1793 65 67 89 Mon to Fri 8am - 8pm
Sat 9am - 5pm
Existing policy holders 0845 835 10 56 +44 1793 65 67 89 Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
Claims Advice Helpline 0845 835 10 54
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Home Emergency Helpline 0800 464 30 25
24 hours a day, 7 days a week
Legal Assistance Helpline 0800 464 30 26
24 hours a day, 7 days a week
Other Helpline (counselling, tax, health and medical) 0800 464 31 31
24 hours a day, 7 days a week

FlexAccount European Travel Insurance

FlexAccount European Travel Insurance
Department UK Abroad Opening times
24 Hour Emergency Assistance 01413 49 01 09 +44 1413 49 01 09 24 hours a day, 7 days a week
Customer Services 0845 246 16 92
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
Claims 0845 246 16 96
Mon to Fri 8am - 6pm
Pre Travel Advice 0845 246 16 92
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
24 hour Legal Helpline 0845 246 21 10
24 hours a day, 7 days a week

FlexPlus Worldwide Travel Insurance

FlexPlus Worldwide Travel Insurance
Department UK Abroad Opening times
24 Hour Emergency Assistance 01413 49 02 88 +44 1413 49 02 88 24 hours a day, 7 days a week
Claims 0845 246 16 96   Mon to Fri 8am - 6pm
Pre Travel Advice 0845 246 16 92   Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm
24 hour Legal Helpline 0845 246 21 10  +44 845 246 21 10 24 hours a day, 7 days a week

Car insurance customers
Department UK Abroad Opening times
General enquiries 0800 028 56 88
Mon to Fri 8am - 9pm
Sat 8am - 5pm
Sun 9am - 5pm
New claims 0800 028 57 99
24 hours a day, 7 days a week
Existing claims 0800 028 57 73
Mon to Fri 8am - 9pm
Sat 8am - 5pm
Sun 9am - 5pm
Autoglass 0800 011 39 80
24 hours a day, 7 days a week
Breakdown cover 0800 756 89 97 +44 1202 55 53 72
(Europe & Mobile)

24 hours a day, 7 days a week

Other insurance customers
Department UK Abroad Opening times
Mortgage Payment Protection Insurance 0800 30 20 11
Mon to Fri 9am - 5pm
Term Assurance, Critical Illness Cover, Family Life Insurance Plans - Service Enquiries 03700 10 40 80
Mon to Fri 8:30am - 6pm
Sat 9am - 1pm
Income Protection  (Aviva policies sold prior to 8/12/13) 0800 158 31 20                 Mon to Sat 8:30am - 5:30pm

Calls to 0800 or 0500 numbers are usually free of charge from a UK BT landline. Calls from other providers and mobiles may vary and could cost up to 40p per minute.

Calls to 0845 numbers are typically charged between 1p and 11.5p per minute depending on the time of day for landline customers. They are included free of charge in certain BT call packages. Calls from mobile providers will vary.

Calls to 0345 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to an 0345 number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at local rate to ring an 0345 number.

The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.

Head office

We have a Head Office in Swindon and Administration Centres in Northampton and Bournemouth.   

Download or request a leaflet

Branch finder

Send us a message

Make a complaint