How to use Telephone Banking

Manage your account by phone, any time

Register for telephone banking and you’ll be able to manage your account 24 hours a day, 7 days a week - at home and abroad.

You can:

  • Find out the balance on your account
  • Hear the last six transactions you’ve made
  • Get a pin reminder
  • Change your passnumber
  • Internal transfers to accounts held in your name

Some services are only available for certain types of accounts.

Register for telephone banking

You’ll need your account number, so please have this to hand.

Register now

FlexPlus general enquiries

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

FlexDirect general enquiries

0800 35 73 57 (UK)
+44 1793 65 67 89 (Abroad)

All other accounts 

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

7 days a week: 8am - 8pm

How it works

Register online and we’ll send you a passnumber in the post. When you receive it, give us a call to get started.

Each time you call, you’ll need to enter your passnumber as well as one of the following:

  • Customer number
  • Account number
  • 16 digit debit card number

Need a hand?

For security reasons you’ll need to register for telephone banking again.

Give us a call and speak to one of our advisors. 

Current Account general enquiries (except FlexDirect and FlexPlus)

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

FlexPlus general enquiries

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

FlexPlus general enquiries

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

You’ll need to enter your current passnumber before it can be changed.

Please remember:

  • Never to write your passnumber down or share it with anyone else
  • To memorise your passnumber when you receive it, then destroy our letter so nobody else can see it
  • For security reasons, some number combinations aren't allowed (e.g. 123456)

You can also change your passnumber in the Internet Bank and Banking app.

Give us a call and speak to one of our advisors. 

Current Account general enquiries (except FlexDirect and FlexPlus)

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

FlexPlus general enquiries

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

FlexDirect general enquiries

0800 35 73 57 (UK)
+44 1793 65 67 89 (Abroad)

Not yet registered for Telephone Banking?