How to use Telephone Banking

Manage your account by phone, any time

Register for telephone banking and you’ll be able to manage your account 24 hours a day, 7 days a week - at home and abroad.

You can:

  • Find out the balance on your account
  • Hear the last six transactions you’ve made
  • Move money or pay a bill
  • Get a pin reminder
  • Change your passnumber

Some services are only available for certain types of accounts.

Before you can pay a bill through our telephone banking service, you’ll need to give us details of the company you’re paying. You can do this through your online account or by completing a form in branch.

Register for telephone banking

You’ll need your account number, so please have this to hand.

Register now

FlexPlus
From the UK: 0800 11 88 55
From abroad: +44 1793 54 12 00

FlexDirect
From the UK: 0800 35 73 57
From abroad: +44 1793 65 67 89

All other accounts
From the UK: 0800 30 20 11
From abroad: +44 1793 65 67 89

How it works

Register online and we’ll send you a passnumber in the post. When you receive it, give us a call to get started.

Each time you call, you’ll need to enter your passnumber as well as one of the following:

  • Customer number
  • Account number
  • 16 digit debit card number

Need a hand?

For security reasons you’ll need to register for telephone banking again.

Call for services on 0800 30 20 11 (or +44 1793 65 67 89 from abroad) and choose option 5.

If you have a FlexPlus account, call 0800 11 88 55 (+44 1793 54 12 00 from abroad) and for FlexDirect, call 0800 35 73 57 (+44 1793 65 67 89 from abroad).

You’ll need to enter your current passnumber before it can be changed.

Please remember:

  • Never to write your passnumber down or share it with anyone else
  • To memorise your passnumber when you receive it, then destroy our letter so nobody else can see it
  • For security reasons, some number combinations aren't allowed (e.g. 123456)

Call for services on 0800 30 20 11 (or +44 1793 65 67 89 from abroad).

If you have a FlexPlus account, call 0800 11 88 55 (+44 1793 54 12 00 from abroad) and for FlexDirect, call 0800 35 73 57 (+44 1793 65 67 89 from abroad).

You can change a payment by logging into our internet banking service or visiting one of our branches.

See our telephone banking terms and conditions.

Not yet registered for Telephone Banking?