How to use Telephone Banking

Manage your account by phone, any time

Register for telephone banking and you’ll be able to manage your account 24 hours a day, 7 days a week - at home and abroad.

You can:

  • Find out the balance on your account
  • Hear the last six transactions you’ve made
  • Get a pin reminder
  • Change your passnumber
  • Internal transfers to accounts held in your name

Some services are only available for certain types of accounts.

Register for telephone banking

You’ll need your account number, so please have this to hand.

Register now

FlexPlus
From the UK: 0800 11 88 55
From abroad: +44 1793 54 12 00

FlexDirect
From the UK: 0800 35 73 57
From abroad: +44 1793 65 67 89

All other accounts
From the UK: 0800 30 20 11
From abroad: +44 1793 65 67 89

How it works

Register online and we’ll send you a passnumber in the post. When you receive it, give us a call to get started.

Each time you call, you’ll need to enter your passnumber as well as one of the following:

  • Customer number
  • Account number
  • 16 digit debit card number

Need a hand?

For security reasons you’ll need to register for telephone banking again.

Call for services on 0800 30 20 11 (or +44 1793 65 67 89 from abroad) and choose option 5.

If you have a FlexPlus account, call 0800 11 88 55 (+44 1793 54 12 00 from abroad) and for FlexDirect, call 0800 35 73 57 (+44 1793 65 67 89 from abroad).

You’ll need to enter your current passnumber before it can be changed.

Please remember:

  • Never to write your passnumber down or share it with anyone else
  • To memorise your passnumber when you receive it, then destroy our letter so nobody else can see it
  • For security reasons, some number combinations aren't allowed (e.g. 123456)

You can also change your passnumber in the Internet Bank and Banking app.

Call for services on 0800 30 20 11 (or +44 1793 65 67 89 from abroad).

If you have a FlexPlus account, call 0800 11 88 55 (+44 1793 54 12 00 from abroad) and for FlexDirect, call 0800 35 73 57 (+44 1793 65 67 89 from abroad).

Not yet registered for Telephone Banking?