Need help logging in?
If you can’t remember your security details to log in, you can reset them in the Internet Bank using your card reader. Or you can re-register which only takes around 5 minutes and can get you back online straight away.
If you try to log in and nothing seems to be happening, there could be a problem that we’re working to resolve. Check our service availability page to see if there’s a problem.
Lost or stolen mobile or tablet?
If your device has been stolen, be sure to report it to the police straight away.
The app will automatically log you out after a few minutes, so no matter if your device has been lost or stolen, no one should be able to access your accounts.
If you’re concerned that someone may have your security details and your device, you can call us on 0800 30 20 11 to deactivate online banking. You’ll still be able to access your accounts in branch or over the phone.
It’s best to report your phone lost or stolen to your provider too so that they can block it. With some phones, you can remotely wipe them to protect your photos and information.
Not sure how to do something in the app?
You'll find our top 3, most popular 'how to demos' below. If they're not what you need, try our demo site for our full suite of how to demos - you'll find everything from how to set up a savings goal, to how to manage your overdraft.