Looking after our digital services

Our commitment to you

We’re passionate about giving our members the best possible digital experience. To do this, we may need to make some changes behind the scenes from time-to-time, to keep things working well. As some of our services may be limited or away whilst we do this, we wanted to let you know what this means for you – and how you can prepare if you need to.

What this could mean for you

Throughout the year, this work could affect different services at different times. However, we’ll aim to do the work at times that impact you the least – such as weekends and in the early hours, wherever possible – so you may not even notice.

How you can prepare, if you need to

If you’re a night owl, you might notice if some of our services aren’t available whilst we’re working. We’ll let you know what you can and can’t do, and we’ll post the specific details about which services are impacted, and when, on our Service Status page, which you can see at any time.

You can also find regular updates on the Banking app and Twitter, at @asknationwide. That way, if you think you’ll need to move money between your accounts or pay another person, you’ll be able to do this before the work starts.

Our goal is to make sure your money is always safe, secure and managed in the best possible way.

Thanks for your understanding.

Our commitment

Whenever we have important improvements to make:

  • we’ll plan it during times of least impact on our members
  • we’ll tell you about it in advance, so you can prepare if you need to
  • we’ll tell you when it’s complete, so you know when things are back to normal.