We want our branches to feel part of your community. A place you can come to get the help and advice you need, or just pop in for a coffee and a chat. That’s why we’ve created an experience that we call ‘4C’ - four areas within your open-plan branch, each with a different name and purpose:
Convenience
We know you might be in a rush. So this area lets you do things quickly and easily, like using the cash machine or speaking to one of us at our counters.
Conversation
This is where we’re on hand if you need a little guidance, or you just fancy a chat. We love to talk about everything, from digital banking to what you’ve got planned for the weekend.
Consultation
Speak to one of our experts in a little more privacy. Choose an open plan meeting room or a private pod. It’s up to you.
Community
This space is all about your community. Have a coffee and read a book while your little ones do some colouring in. Or take a look at our history and what we’ve been up to in your local area.