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Report an ATM transaction error
If you experience a problem at an ATM for example the cash you requested didn't match what you have received or you've made a deposit at a self-service till and the cash credited was different - please let us know.
You can report it by sending us a secure message online, visiting us in branch or you can contact us.
Before you contact us, please check:
To report an ATM error, please log in to the Internet Bank and:
Please call Credit Card Services on 08000 55 66 11. We're open 8.00am -10.00pm Monday to Friday, 8.00am - 8.00pm Saturday, and 9am - 5pm Sundays.