It may sound obvious, but check your device is connected to the internet either through a cable, Wi-Fi 3G or 4G. Also, double-check you’re using the correct log in details.

There are times when the Banking app may be unavailable due to scheduled maintenance. To check if this is happening, view our service status page.

If you're still experiencing problems, please contact us.

Did you know you can change your passnumber to something that’s easier to remember...

If you know your existing passnumber you can change it to something more memorable by logging in to the Internet Bank, selecting 'Manage my details and settings', then 'My Security Settings'.