Log in support

If you're having difficulties logging in or problems with your card reader, we'll help you find a solution quickly. Do you need help with internet banking or the Banking app?

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Banking app

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Internet Bank

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Login details explained

Customer number

It's the unique 10-digit number we gave you when you opened your account.

Forgotten customer number

Passnumber

It's the 6-digit number given to you when you registered for internet banking.

Forgotten passnumber

Memorable data

This is a date, place or name you chose when you registered for internet banking.

Forgotten memorable data

What's a card reader?

Card Reader

A card reader is a secure way to log in to internet banking. You can use a card reader from any bank or building society, as long as it accepts your debit card. It also adds an extra level of security when you bank online.