Support

1. The SavingsWatch service is our way of keeping you in the loop with our savings products, and helping you make informed decisions about what’s best for your savings needs. By subscribing to this service, you’re agreeing to receive notifications about:
1. Brand new products which offer advantages over our existing savings products (just so you’re aware, this won’t include re-issues of existing products).
2. Significant improvements to existing savings products.
3. Changes to interest rates on your existing savings products (both up and down).
4. How you’ve saved with us over the year. This information will be contained in an annual Savings Summary, showing your products’ interest rates, along with details of our range of savings accounts – so you can see if something else might suit your savings goals better.

Because SavingsWatch is about helping you take advantage of the positive changes we make to our savings products, if we make changes that aren’t positive, to products you don’t have, we usually won’t send you any SavingsWatch notifications about those.



2. To subscribe to SavingsWatch, you’ll need to be over the age of 16 and have a Nationwide savings account, as well as a working email address. Just so you’re aware, if you close your account (or it matures), you’ll no longer receive updates about the closed or matured account, but will get updates about the account you’ve matured into.
3. If, at any point, you no longer hold any savings accounts with us, you’ll lose access to the SavingsWatch service – but you can re-register just as soon as you open another savings account.
4. We dislike spam as much as the next person, so the SavingsWatch service will only let you know about all the things we’ve just mentioned in point 1 above.
5. For completely new savings products (or significant improvements to existing savings products), you’ll receive email notifications only – the same goes for your annual Savings Summary. But for changes we make to our interest rates, you can choose if you’d rather be updated by text – simply go to “Manage my details and settings” when logged in to the Internet Bank, or let us know by visiting your local branch or calling us on 0800 30 20 10.
6. SavingsWatch notifications about your products’ interest rate changes aren’t designed to replace other notifications you might receive. So don’t worry – you’ll still get any notifications that are included in the terms and conditions of your savings account too.
7. We’re sorry, but we can’t send SavingsWatch notifications for any company, club or charity accounts, or accounts held by other types of organisation.
8. SavingsWatch notifications will only let you know about interest rate changes that we make, not those triggered by activity on your account – such as changes to your account balance, or when your account matures.
9. Once you’ve subscribed to the SavingsWatch service, we’ll assume you’re happy for us to send you communications relating to SavingsWatch, plus your regular SavingsWatch notifications via email, text and other electronic means. If you’d rather we didn’t though, just give us a ring on 0800 30 20 10, and we’ll be able to take you off the list. Just bear in mind, if you do this, we won’t be able to send you any more SavingsWatch communications.
10. Although we hope you receive every SavingsWatch communication you should, technology can sometimes go wrong. So if you do miss out on any SavingsWatch notifications, we won’t be liable (unless it’s our mistake of course).
11. We think SavingsWatch is the best thing since sliced bread. However, if we ever decide to withdraw the service, we’ll let you know in good time – but won’t be liable if this isn’t possible.
12. If you share a joint account with another member, only the account holder who’s subscribed to SavingsWatch will receive SavingsWatch notifications (unless you share an email address). If you’re both subscribed, you’ll each receive notifications tailored to your individual preferences.
13. If we make any changes to these T&Cs that could be disadvantageous to you, we’ll be sure to let you know by email at least seven days before they happen. For any other changes to SavingsWatch, we might not give you advance notification, but will tell you about them either by email, on our website or in a branch notice.

If any of your personal information changes (such as your email address or phone number), just go to “Manage my details and settings” when logged in to the Internet Bank to let us know. Or, if you prefer, visit your local branch or call us on 0800 30 20 11.