FlexOne

As the FlexOne current account is held by some of our youngest members (it can be opened from the age of 11), we’ll be making some changes on 11 April 2019 to help stop FlexOne debit cards being used to pay for gambling or related activities. The Terms and Conditions will also change to make clear that gambling is not permitted with a FlexOne account (regardless of the account holder’s age).

If you can win money as a result of paying money, it’s classed as gambling. So, these would all be classed as ‘gambling transactions’:

• Using online gambling or sports betting sites.
• Buying scratch cards and National Lottery tickets.
• Using your debit card in casinos.
• Placing bets with high street bookmakers

No, gambling is not allowed whether it's online or in person.

We'll aim to stop the payment from going through, so it simply won't work. You'll still be able to use your account normally though.

A lottery ticket is classed as a gambling transaction so it could stop your whole purchase from going through, even if the other items are just ordinary shopping.

The changes will apply to all our FlexOne current accounts, because that’s the best way for us to protect our younger members.

The changes will automatically happen on 11 April 2019, so if you're happy with them, there isn't anything you need to do.

If you’re over 18, you have the option of moving to one of our adult current accounts. It’s easy to do, either online in the Internet Bank or by giving us a call, or going into branch.

In the Internet Bank:

1. Go to the Browse tab
2. Select ‘Products’ then ‘Current accounts’
3. Click the link under ‘Change my existing current account’
4. Follow the onscreen instructions

If you feel FlexOne is no longer right for you, you can switch to a different bank or building society. Although we’d be sorry to see you go, if you do decide to do this, you can find out how at the Current Account Switching service website.

Alternatively, you can also close your account, free of charge. You can do this in the Internet Bank within the ‘Manage’ tab, or by popping in to branch.