As the FlexOne current account is held by some of our youngest members (it can be opened from the age of 11), we made some changes on 11 April 2019 to help stop FlexOne debit cards being used to pay for gambling or related activities. The terms and conditions also changed to make it clear that gambling is not permitted with a FlexOne account (regardless of the account holder’s age).

What are gambling transactions?

If you can win money as a result of paying money, it’s classed as gambling. So, these would all be classed as ‘gambling transactions’:

  • Using online gambling or sports betting sites.
  • Buying scratch cards and National Lottery tickets.
  • Using your debit card in casinos.
  • Placing bets with high street bookmakers

Does it matter if it's online?

No, gambling is not allowed whether it's online or in person.

What will happen if I try to make a gambling payment?

We'll aim to stop the payment from going through, so it simply won't work. You'll still be able to use your account normally though.

What if I'm old enough to gamble or buy a lottery ticket?

The changes apply to all our FlexOne current accounts, because that’s the best way for us to protect our younger members.

What if I’m not happy with the changes?

If you’re over 18, you have the option of moving to one of our adult current accounts. It’s easy to do, either online in the Internet Bank or by giving us a call, or going into branch.

In the Internet Bank:

  1. Go to the Browse tab
  2. Select ‘Products’ then ‘Current accounts’
  3. Click the link under ‘Change my existing current account’
  4. Follow the onscreen instructions

If you feel FlexOne is no longer right for you, you can switch to a different bank or building society. Although we’d be sorry to see you go, if you do decide to do this, you can find out how at the Current Account Switching service website (This link will open in a new window).

Alternatively, you can also close your account, free of charge. You can do this in the Internet Bank within the ‘Manage’ tab, or by popping in to branch (This link will open in a new window).