2.1 You may only access the Banking app if you are registered for Nationwide Internet Banking.
2.2 The functions and types of transaction you can carry out using the Banking app may vary depending on the type of handset you are using. You will only be able to log into the Banking app using fingerprint or other biometric means if you have an eligible device.
2.3 You should not store anyone else's fingerprint or other biometric means of identification in your device if that fingerprint / other biometric information can be used to authorise a payment or access your card details. We will treat your payment authorised by that fingerprint / other biometric identification as being authorised by you.
2.4 Certain functions and types of transaction available within the Banking app require you to use a Card reader which may have been provided to you to use with your card when you registered for Nationwide Internet Banking. If you do not use the Card reader when you are required to do so, you will not be able to use the particular function or complete the transaction within the Banking app.
If you were not issued with a Card reader when you registered for Internet Banking, you may be able to ask us for one. However, if you are not eligible for a Card reader or do not have one, you will not be able to use the particular function or complete the transaction within the Banking app that requires the use of the Card reader.
If you lose or damage your Card reader, or you require an additional Card reader, you can ask for another one, and we reserve the right to make a charge for this. The Card reader remains the property of Nationwide and must not be sold or given away to a third party.
2.5 We will not be liable for any failure to provide all or part of the services available within the Banking app for any reason that is beyond our reasonable control such as the failure of any machine, data processing system or transmission link or while maintenance or upgrades are carried out to any system used to provide the Banking app or for outages or lack of coverage or signal on any phone network.
2.6 We may suspend, withdraw or restrict the use of the Banking app if we think its reasonably necessary because:
(a) we suspect the Banking app or your Security Data has been used in an unauthorised or fraudulent way; or
(b) there is a significantly increased risk you may be unable to repay any money you owe us.
Wherever possible, we will notify you personally before suspending, withdrawing or restricting your use of the Banking app and provide our reasons for doing so. If we are unable to contact you beforehand or there is a legal reason or other circumstances beyond our control preventing us from doing so, where possible we will contact you and give our reasons afterwards.
2.7 Some services or facilities available through the Banking app may require you to consent to us using information about your location. You will be asked to agree to this before you can access the Banking app or facility.
2.9 You must have a device running a compatible operating system in order to use the Banking app. Details of compatible operating systems can be found on our website. The mobile device will also need access to the internet in order for the Nationwide Banking app to work. Updates to the Banking app may be issued periodically through your applicable app store. If updates do not download automatically (because you have not turned on this functionality or because of the type of change), you will need to download the update yourself. You should log onto the Banking App regularly to check for updates. You may not be able to use the app until the latest update has been downloaded.
We may stop supporting the Banking app on the operating system running on your device. When this happens, you will no longer be able to use the app until you have updated the operating system on that device. It is important that you keep your device operating system up to date. If you are unable to update the operating system on your device (for example, because your device no longer supports a compatible operating system), you will no longer be able to use the app.
We may also stop supporting the Banking app available for your device. If we do this, you will no longer be able to use the app. We will always give you advance notice when the app will no longer be supported on a particular device. We will also give you advance notice when we will no longer support the operating system you use to access the Nationwide Banking app and we know you are unable to update your device to run a compatible operating system. We will notify you in the ways described in clause 5.3.