13.1 We will vary these terms and conditions by telling you. Any change we make will be proportionate to the reason we make it. In particular, we
recognise that if we are introducing a new charge, this is likely to have a greater impact on you than other changes and so we will only do this
when we believe that doing so is a balanced response to the changing circumstances.
13.2 We will normally give you 30 calendar days’ notice before any change takes effect unless it is not practical or possible to do so, in which case we
will tell you as soon as we can after the change takes effect. We will notify you by sending you details either in writing, or by email, or by display
in Nationwide branches, or by advertisement, or by notice within the Banking App. Since we can give you notice of changes to the terms and
conditions within the Banking App itself we recommend that you log on at least every 14 calendar days. If we introduce a charge for using
the Banking App, though, we will give you no less than two months’ notice and we will tell you by writing to your address or by telling you
personally in an electronic format that is equivalent to writing, such as by email.
13.3 If you hold a joint Account, we’ll send information about any changes to the terms and conditions (including information about the introduction
of a charge) to the address or contact details of the first person named on our records only, even if you live at different addresses, unless we are
required by law to contact you both.
13.4 If you’re not happy with a change we tell you about in advance, and you decide you would like to end the service, you can do so in accordance
with Condition 12.2. If we don’t hear from you within 30 calendar days (or within two months if we’ve notified you that far in advance) of us
telling you about the change, we’ll take it to mean that you’ve accepted the change.
13.5 We can make changes to the terms and conditions for one or more of the following reasons:
- (a) To run Nationwide in a profitable and fair way that balances the needs of our members with the need to remain competitive and
maintain our financial strength.
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(b) To ensure our terms are consistent with products we offer new members or that the banking industry or our competitors offer.
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(c) Due to changes in the costs we incur in running our business or those we incur in providing our existing or new services to you.
Examples of these costs might include administrative costs, employment costs, building costs and technology costs. This will also
include where the costs of a service or benefit provided by us or by anyone else change.
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(d) As a result of changes in technology or the way we want to provide services to our members or to reflect changes in the way the
banking industry delivers services.
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(e) Because of changes in our ownership or a re-organisation due to us merging with or acquiring another business.
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(f) To respond to changes, or reasonably anticipated changes, in the law, regulations or codes of practice which apply to us or because of a
decision by a court, ombudsman or regulator.
13.6 If we want to make a change which is to your advantage, we can do that for any reason.
13.7 As we can’t anticipate everything that may happen over the time you hold your Account with us, we may also need to make changes for other
justifiable reasons that impact on the way we run our business and your Account. If we do, we will explain the reason to you when we tell you
about the change.