What does this mean, and why is it changing?

Vista and XP are the older versions of Microsoft’s operating systems, and Microsoft themselves no longer offer support for them. Because of this, building societies and banks can’t guarantee the level of security to access online services.

If you have Windows 7 or above, you’ll be fine. However, as Microsoft support for Windows 7 is ending on January 14 2020, you may want to start thinking about upgrading.

What to do next, if you are still using Windows Vista or XP

You have a couple of choices. You can either:

  • Upgrade to Windows 8 or above: not only will this allow you to continue to bank online, but it will also mean you'll get all the technical and security update support you need from Microsoft too, once Windows 7 support is withdrawn by them in 2020.
  • Download the Banking app: if you don't want to upgrade, you can still access your accounts digitally by downloading our app to your smartphone or tablet, if you haven't already. That way, you can check your balances, pay other people and generally stay on top of your accounts whenever, wherever. You can download the app through your app shop, you'll find a link at nationwide.co.uk/banking-app - or if you'd like to find out more about digital banking, visit nationwide.co.uk/ways-to-bank

We're here to help

We’re sorry if this change causes any inconvenience, but hope you’ll understand that this has been introduced to keep you safe when you bank online.

If you decide not to upgrade or download the app, we’re always on hand in branch, or on the phone, if you prefer to manage your accounts that way in future.