You can tell the text from us is genuine when:
- You’ve received it just after confirming your payment details with an online store that uses Verified by Visa.
- It contains the last four digits of your card number.
We’ll never ask you to tell us your code
If anyone calls, claiming to be from Nationwide and asks you for your code – don’t give it to them! Instead, hang up and call us on 0800 464 3053 (+44 1793 774 100 if you’re overseas).
If you’ve received a text you weren’t expecting
If the text contains a six-digit code and you have a joint account, it’s worth checking that the other account holder isn’t trying to make an online purchase. If you don’t have a joint account holder, please call us on 0800 464 3053 (+44 1793 774 100 if you’re overseas).
If the text asks you to confirm that you made a recent transaction; we sometimes send these texts to help protect our members from fraud. Find out more about automated text alerts.