Online shopping and banking security is increasing

This year, a new regulation comes in to help fight fraud and increase the security of online payments.

The changes are called Strong Customer Authentication (SCA). The whole banking sector is making changes to be compliant with the regulation. 

We'll apply the SCA changes to many online shopping transactions - and we’ll need to apply them to the Internet Bank, too. These are actions you need to take to get ready for SCA.

It’s one more thing we’re doing to help prevent fraud and keep you and your money safe.

Check your contact details

Please make sure we have the correct mobile number and email address for you. 

This is so you’ll get any authentication codes we send to you quickly, and you won’t get interrupted while shopping or banking online.

It affects you:

If you shop online

Shopping cart

You may need to authenticate transactions more often so we know it's really you making the payment. 

In some cases, there’s an extra step when you buy something online using your Nationwide debit or credit card, but not every single time.

If you use our Internet Bank

Padlock security

The authentication options to log in will be changing. 


In addition to changing the authentication options, we’ll also ask you to enter your date of birth alongside your customer number when you log into the Internet Bank – this extra step is there every time you log in.

Options to authenticate yourself and how to prepare for the changes:

Banking app

Later this year you’ll be able to verify it’s you through the Banking app.  We’ll send a secure message to the Banking app, so you can authenticate using fingerprint or facial recognition, or you can simply tap in your passnumber.

What do I need to do next?

Download our Banking app (if you haven't already)

If you have a smartphone or tablet, our Banking app is the easiest secure way to tell us it’s really you, and you can use it to check your details too. 

You’ll need to register for Internet Bank first if you haven’t already.

Click on the below button to download the app:

Go to the Apple App store to get our Mobile Banking app Go to Google Play to get our Mobile Banking app

Text message

A one-time code in a text message will be sent to the mobile number we have on record for you. You may experience this already when shopping online.

What do I need to do next?

Check your contact details  

Please make sure we have the correct mobile number and email address for you.

This is so you’ll get any authentication codes we send to you quickly, and you won’t get interrupted while shopping or banking online.

Card reader

If you’re a Debit Card holder, later this year you’ll be able to authenticate online shopping transactions using a card reader, the same as is used on the Internet Bank.

What do I need to do next?

Make sure you have a card reader

If you’ve registered for the Internet Bank and have lost or never received a card reader: Find out how to order one here. 

Not registered for the Internet Bank? Register now and we’ll automatically send you a card reader.

To update your details:

Use the Internet Bank

Security padlock

You’ll be able to update your details in the ‘my details’ section.

Log in now

Update your details in branch

branch finder image

You can find your nearest branch using our



Branch Finder

Let us know your details over the phone

Telephone illustration

You can call us on the number on the back of your card.
Lines are open:
Monday to Saturday: 8am - 8pm
Sundays and bank holidays: 9am - 5pm

These changes will help keep you and your money safe online - it’s all part of our Digital Banking Promise

To use our Banking app your device must be compatible, running Android TM 5.0 or higher*, or Apple iOS 8 or higher*.
Apple is a trademark of Apple Inc. registered in the US and other countries. App Store is a service mark of Apple Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Android and Google Play are trademarks of Google LLC. 
Compatible devices only. Face ID is a trademark of Apple Inc, registered in the U.S. and other countries.
*Beta versions of operating systems are not supported.