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Shylock Malware

You may have seen media coverage about a piece of malicious software, also known as "malware", called Shylock which has been used by criminals to steal from people's bank accounts. Nationwide’s website and Internet Bank are not at risk from Shylock, but there are steps you can take to help prevent being a victim.

What is Shylock Malware?

Shylock is what is known as a "Trojan" and is downloaded by unsuspecting internet users clicking on malicious links on websites usually set up by the fraudsters. It targets computers running Microsoft Windows, and when infected, criminals can take control of a computer and potentially use it to access online bank accounts.

Following action by a number of law enforcement agencies including the UK's NCA, the criminals' ability to take control of computers and carry out fraud has been severely damaged.

Our contact number

If you believe you've been a victim of fraud, call us immediately:

08457 77 88 33(UK)
+ 44 1793 65 67 89 (abroad)

Helping you to stay safe and secure

Nationwide's website and Internet Bank are not at risk from Shylock, but there are some steps we recommend our members should take to ensure their computers and their use of our Internet Bank remain safe and secure:

Ensure your anti-virus software is up to date. Check with your anti-virus software provider’s website to find the most up to date version. Running this software should identify whether you have already been infected.
If you don't have anti-virus software or would like to learn more about how to check your Windows-operated computer and remove any infection, go to Microsoft's website (This link will open in a new window).
Never share your Internet Bank log-in details or PIN with anyone.

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Visit our fraud awareness pages

Internet Banking security

We do all we can to keep you safe online but there's also plenty you can do to help protect yourself. Visit our Internet Banking security pages to find out how we keep you safe and how you can help to protect yourself online.

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