Lost or stolen chequebooks and passbooks

Order a new one online

  1. Log in to the Internet Bank
  2. Click on ‘My messages’ at the very top of the page
  3. Choose 'Compose new message'
  4. From the drop down menu, choose your account (e.g. ‘Managing my FlexPlus account’)
  5. Then select ‘Cheques’
  6. Finally, select ‘Order cheque book’

Report it over the phone

Let us know as soon as soon as possible and we'll take care of everything. Just give us a call on 0800 30 20 11 (+44 1793 65 67 89 if you're abroad). Our lines are open 24/7.

Order a new passbook

If you need to order a new passbook, just pop into a branch and bring some identification with you.