Why things are changing

To help fight fraud and increase the security of online payments, all banks will be adding extra security checks that will happen when you bank or shop online. These changes are called Strong Customer Authentication (SCA).

How logging in is changing

  • The Internet Bank login screens will look a little different.
  • We'll still ask for your customer number, but we'll also ask for your date of birth too.
  • You'll still be able to log in to the Internet Bank with your card reader.
  • You won't be able to use your memorable data to log in to the Internet Bank anymore.
  • Don't worry though, we're introducing a new way to log in using a one-time code sent in a text message.

Ways to log in

We need to check it's really you when you log in to your account online and, to keep you safe, we're updating the ways you can log in.

Use your card reader to log in
If you have a current account with us, you can continue to use your card reader as usual. If you no longer have a card reader or have forgotten how to use it, get help using your card reader or order a new card reader.

You can use any bank or building society card reader to log in, as long as it accepts your debit card.

Use your Passnumber and one-time code by text to log in
Soon you'll be able to log in using your mobile phone and a one-time code we'll send you in a text message.


We'll need your mobile number to do this. If we don't have the right mobile number for you, you may not be able to see your account information online.

If you can't use a card reader or a mobile phone get in touch. Please call us or visit us in branch to discuss your log in options.

Update your details

If you're not sure if we have the right mobile number for you, you can check and update your contact details in the Banking app or Internet Bank. You can also tell us via webchat.