To help fight fraud and increase the security of online payments, all banks will be adding extra security checks that will happen when you bank or shop online. These changes are called Strong Customer Authentication (SCA).

• You'll now need to enter your date of birth alongside your customer number when you log in.
• You'll still be able to log in to the Internet Bank with your card reader.
• You can now log in using a one time code sent in a text message.
• Over time we'll be removing the option of logging in to the Internet Bank using memorable data.

Use your card reader to log in
If you have a current account with us, you can continue to use your card reader as usual. If you no longer have a card reader or have forgotten how to use it, get help using your card reader or order a new card reader.

You can use any bank or building society card reader to log in, as long as it accepts your debit card.

Use your Passnumber and one-time code by text to log in

You can log in using your mobile phone and a one-time code we'll send you in a text message.

If you're not sure if we have the right mobile number for you, you can check and update your contact details in the Banking app or Internet Bank. You can also tell us via webchat.