As you may have seen in the news, flights to and from Gatwick airport have been disrupted since Wednesday evening (19 December), resulting in many flights being cancelled or diverted.

If you’re affected by this issue and have travel insurance via your Nationwide FlexPlus or FlexAccount, please use the information on this page to help.

Customers due to travel

Before making your own arrangements or contacting our travel insurance team, you should check with your airline or travel provider to see what refunds or compensation you might be eligible for.

If you’re unable to seek compensation from these providers, please contact us on 0800 051 0154 to register a claim and we’ll try help where we can.

Customers currently abroad

If you’re unable to seek compensation from your airline or travel provider, please contact us on our international number +44 141 349 0109 and we’ll try to help where we can.