easyJet data breach

19 May 2020

You may have read in the news about a ‘data breach’ affecting easyJet and we understand you may have some questions.

  • Nationwide has very sophisticated monitoring and processes in place to keep your accounts safe.
  • If we suspect your card has been affected by this breach, or we observe any other suspicious activity, we will send you a replacement.
  • Unless you witness suspicious activity on your card there is no need to call us, even if you have transacted with easyJet recently.
  • Be wary that criminals will often take advantage of situations like these. Watch out for suspicious emails, calls or texts claiming to be from EasyJet, Nationwide and other genuine organisations, asking you to disclose your personal or financial information. For more information visit our fraud awareness pages.

However, there are a few steps that you can take if you are concerned:

Freeze your lost or stolen debit card

If you have a current account with us, you can freeze and unfreeze your debit card in our Banking app.

While your card is frozen, it can’t be used to pay for things.

Step by step instructions to freeze your card:

  1. Open the app
  2. Go to the menu
  3. Choose 'Lost or Stolen Cards'
  4. Select the card that's lost or stolen
  5. Select ‘Freeze’ to freeze your card

If you later find your card, you can follow the same instructions to unfreeze it. As soon as you’ve unfrozen your card, it will be ready to use again.

Report lost or stolen debit and credit cards in the Banking app

Step by step instructions:

  1. Open the app
  2. Go to the menu
  3. Choose 'Lost or Stolen Cards'
  4. Select the card that's lost or stolen
  5. Select ‘report lost or stolen’

If you need a bit of help, take a look at our quick demo.