If you have a current account with us, you can freeze and unfreeze your debit card in our Banking app.
While your card is frozen, it can’t be used to pay for things.
Step by step instructions to freeze your card:
- Open the app
- Go to the menu
- Choose 'Lost or Stolen Cards'
- Select the card that's lost or stolen
- Select ‘Freeze’ to freeze your card
If you later find your card, you can follow the same instructions to unfreeze it. As soon as you’ve unfrozen your card, it will be ready to use again.