Make a Section 75 claim

What is Section 75?

Section 75 refers to the protection that you receive when you make a payment on your Credit Card.

When can I make a claim?

If you've paid for goods or services worth between £100 and £30,000 with one of our Credit Cards, in the UK or abroad, you may be able to make a claim under Section 75 of the Consumer Credit Act for a refund. This applies whether you've paid the full amount, only the deposit or made a partial payment on your credit card.

Where there's been a breach of contract or misrepresentation we are jointly responsible with the supplier to provide you with a refund for the goods or services which you have purchased in the following situations:

  1. You have not received the goods or services that you purchased from the supplier
  2. The goods provided by the supplier are faulty
  3. The goods or services provided are not as described by the supplier
  4. You were persuaded to buy goods or services on the basis of incorrect information

If you'd like to register a claim with us you'll need to fill in the below claim form.

What should I do next?

If one of the situations above applies to you, you may be able to make a claim. Please download and complete the disputed transactions form and return by post to:

Nationwide Building Society
PO Box 8738
LE18 9BG

If you need support in completing this form, please call us on 03456 00 66 11.

If your claim is regarding goods or services worth less than £100, we may still be able to raise a Visa dispute for you. For more information, please visit our support page.

We will deal with your claim as quickly as possible. If you have a complaint with us, this will be managed separately under set timescales. For more information on how we manage complaints, visit our support page.

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