If you've paid more than the amount needed to pay off the mortgage, we'll refund the overpaid amount as soon as possible. Surplus payments are refunded either electronically to the bank account your mortgage payments were previously collected from, or by cheque once the surplus payment has cleared.
If a solicitor is dealing with the closure of your account and a cheque is issued, this will be sent to your solicitor.
If you're porting and you've paid an Early Repayment Charge and/or a redemption fee due to a delay between the sale of your existing property and the purchase of your new one, we'll refund these if applicable when the port is completed onto your new property. Any refund due will be sent to your solicitor, unless you tell us otherwise.