Overview

Your annual mortgage statement explained

When you'll receive it

We'll send your annual mortgage statement to you at the beginning of each year. Your 2017 statement was sent to you by 31 January 2018. You'll receive a statement for each mortgage account that you have with us. You’ll receive your 2018 statement by 31 January 2019.

What's included

The statement will detail everything about your mortgage, including the remaining term, your mortgage balance and current monthly payment. You’ll also receive a handy guide that clearly explains each section of your statement, and some information on what options are available to you. 


View the 2017 annual mortgage statement guide, or for further information, please see the frequently asked questions.

Find out more

Check out our FAQs for more information, or get in touch.

Contact us

Visit us in branch

If you need to speak to a member of staff, pop into any branch. Use our branch finder to find your nearest location.

Contact us

Give us a call

If you have any queries about your mortgage statement, please give us a call on 0800 30 20 11.

Frequently asked questions