Overview

Frequently asked questions

Annual mortgage statement - FAQs

All annual mortgage statements are sent out in January and you’ll receive a separate statement for every mortgage account you have with us. Once you’ve received your statement, if there’s something you’re not sure about please send us a secure message, call us on 0800 5453100 or visit a branch.

Yes. If you’d like to order a mortgage statement at any other time of the year, outside of the annual mailing in January, please call us on 0800 30 20 11 (Monday to Friday 8am to 8pm, Saturday 9am to 5pm).

Your annual mortgage statement gives you a summary of the activity on your mortgage account for the previous calendar year. It’ll show you:

  • Mortgage product (and when it expires)
  • Mortgage type (capital repayment, interest only or part interest only and part capital repayment)
  • Remaining mortgage term
  • Opening balance (beginning of the calendar year)
  • Closing balance (end of the calendar year)
  • Any fees or charges that may be applicable
  • Any overpayment reserve or arrears balance
  • Interest rate you’ve been charged
  • Current monthly payment
  • Payments due to be paid
  • Actual transactions that took place

A guide to your annual mortgage statement is included with your mortgage statement to help you understand everything that’s shown on it.

The statement will show all information from the 1 January to the 31 December 2018.

The statement shows the total amount of interest added to your account last calendar year so you can see how closing balance is worked out.

This can happen if you’ve paid less than your monthly payment or any fees have been added to your account. It may also be higher if your product features allowed you to take advantage of an agreed underpayment or borrow back.

The Early Repayment Charge (ERC) shown on the statement is for illustrative purposes only and shows how much you would have been charged had you repaid your loan in full on 31/12/2018. An ERC may be applied if you make an overpayment that's more than your overpayment allowance or repaying your mortgage in full when you're in a deal.

The Mortgage Exit Administration Fee shown on the statement will only be charged if you decided to repay your mortgage in full or transfer the loan to another lender. You won’t be charged if you have ten years or less remaining on your mortgage or if you close your mortgage and take out another one with us at the same time.

Yes the statement now shows all the overpayments you've made to date listed separately in your 'Overpayment reserve'.