The Financial Conduct Authority (FCA) has introduced new rules to help people in persistent debt. As a responsible lender, we will contact you to inform you that you are in persistent debt and will provide options to help you get out of it.
If you are still in persistent debt after 36 months, we will provide options to help you repay your debt faster, such as moving on to a 48-month paydown plan.
If you do not contact us to arrange one of the repayment options, we will have to suspend your card to prevent you from further adding to your debt.
When you have moved out of persistent debt, we’ll write to you confirming this. We’ll also provide you with tips on how to prevent slipping back into persistent debt.