Before we help you close your account, why not see if some of our other current accounts suits you better? It's easy to switch and we have a range of accounts available.

If you're registered for internet banking

  1. Log in to the Internet Bank
  2. Select ‘View accounts’ 
  3. Choose the account you want to close
  4. Select ‘Other account services’ (on the left side of your screen)
  5. Select ‘Close account’
  6. Follow the on-screen instructions to close your account

Account closure checklist

  • Make sure you're not overdrawn - we can't close your account if it's in a negative balance. 
  • Any charges on your account need to be paid - we'll then close your account the next day.
  • If the account you're closing is linked to an online-only account, you'll need to close the online-only account first. You can do this in the Internet Bank.
  • If you use Open Banking, we’ll reject any new data requests from authorised Third Party Providers (TTPs) once we’ve closed your account. You can leave 90-day data authorisations to expire on their own, or stop them sooner in our app, Internet Bank or through your TTP.

Don't have internet banking?

It's easy to register for internet banking, and only takes 5 minutes.

You can also close your account by visiting us in branch. Just remember to bring proof of identify, as well as any account cards, passbooks and certificates.

Why am I still receiving statements?

We'll still keep in touch and send you correspondence – even if your account is empty. If you don't want us to, you can ask us to close your account.

How do I get my money back?

Any money left in your account will be sent to your registered address by cheque. You can check if your address is up-to-date by logging in to the Internet Bank, or by visiting us in branch

Find out more

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If you need to speak to a member of staff, pop into any branch. Use our branch finder to find your nearest location.

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You can get in touch with us over the phone. We’ve made it easy to find the best number to call.

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