Our team reviewed your account for unarranged overdraft charges incurred since February 2018 and looked at where you did not receive a compliant CMA text alert. Where you incurred a fee for an unarranged overdraft and did not receive a compliant alert giving you an opportunity to avoid the charge, we have refunded that charge. This means that not all unarranged overdraft charges are eligible for a refund - you will only receive a refund if you did not receive a compliant CMA text alert giving you an opportunity to avoid a charge or potential charge.
The refund includes unarranged interest or the unarranged daily fee for each day you remained in your unarranged overdraft. You have been refunded up to the point where you were told about the charges or came out of your unarranged overdraft.
The amount of the refund may not match the amount of charges on your statement(s) as the amount shown on your statement is the aggregate of all charges in that month. Also if you are eligible for more than one refund we’ve added these together into one refund payment.