Overview

Frequently asked questions

Managing your mortgage online - FAQs

You can view your mortgage account online via the Internet Bank. Simply log in and view your account.

If you don’t currently bank online but would like to be able to view your mortgage, you'll need to register for the Internet Bank. You just need your mortgage account number.

If you’d prefer to speak to someone about your mortgage, give us a call on 0800 30 20 11 or visit us in branch.

Set up, change or cancel a current overpayment using our online forms. You can also set up an overpayment preference online. The preference form allows you to make sure the money you overpay is used in the best way to suit your individual needs.

Before making an overpayment, please find out more about overpayments to check for any Early Repayment Charges (ERC).

You can change your overpayment preference by clicking on your mortgage account in the Internet Bank and choosing the overpayments option. Changes can take up to 48 hours to take effect.

Unless you’ve told us otherwise, your account will be set to recalculate your payments when you overpay by £500 or more. This can be changed to reduce your term if you have a capital repayment mortgage and can be changed at any time.