How to change your email address

You can change your email address online:


  1. Log in to your Internet Bank
  2. Select the Manage my details & settings tab at the top of the page
  3. Select View or change my personal details
  4. Select Change under My email address
  5. Update your details and click Update email to submit your changes

If you do not bank online, you can also change your email address by visiting your local branch or by calling Customer Services on 0800 30 20 11.

For insurance products

You'll need to contact your policy provider(s) directly in order to change your details.

Changing your details held for insurance and investment products.

If your insurance is connected to your Nationwide FlexAccount or FlexPlus, your contact details will automatically be updated when you change the details on your current account.

For investment products

Investments through Nationwide are provided by Cofunds and Legal & General.

Changing your details held for insurance and investment products.

For a change of business, club, charity or society details

You can update details held for a business, club, charity or society by visiting your local branch. 

We'll need to see originals of one of the following supporting documents (unfortunately, we can’t accept photocopies or certified copies):


  • Clubs and societies: club/society constitution and/or rules, or letterhead confirming club/society name, or letter confirming purpose of club/society. 
  • Registered charities: Official document from the Charity Commission quoting the registered charity number. If the charity is a limited company,  a Certificate of Incorporation is also required. 
  • Business: Confirmation documentation provided by Companies House.