You can ask to reduce or increase your credit limit any time, you can do so via the Internet Bank, our Banking app or by calling us.

We'll only ever increase your credit limit if you ask us to. Remember, a higher credit limit may offer greater flexibility and convenience to help you with your financial needs. However, it may also increase the risk of you taking on too much debt, which could mean that it costs you more or takes you longer to pay your borrowing off. So, please ask yourself if you really need a higher limit.

Amend my credit limit on the Internet Bank

Please log in to the Internet Bank and:


  1. Select 'view accounts' tab at the top of the page
  2. Select your credit card account
  3. Select 'amend credit limit' on the left hand menu
  4. Follow the on-screen instructions

Limit changes are immediate.

After a change to your credit limit, your account will not be reviewed for 6 months. During this time you won't be able to request another change, even if you didn't take the maximum limit offered.

Amend my credit limit on the Banking App

Please log in to the Banking App and:

  1. Select your credit card
  2. Select ‘amend credit limit’ option at the bottom of the screen
  3. Follow the on-screen instructions

Limit changes are immediate.

After a change to your credit limit, your account will not be reviewed for 6 months. During this time you won't be able to request another change, even if you didn't take the maximum limit offered.

Manage my credit limit increase notifications

We may occasionally contact you to let you know that you can increase your credit limit. It's entirely up to you whether you do or don't, we'll never increase your limit without your say-so. If you'd prefer us not to send you these notifications, you can let us know via the Internet Bank, Banking app, or by calling us.

Don't bank online?

You can register for internet banking, or give us a call.

0800 055 66 11 (UK)
+44 2476 43 89 97 (Abroad)

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  • Sunday 9am - 5pm
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If you can't find what you need on this page or in our support area, call us on 0800 055 66 11 and we'll be happy to help.