If you want to upgrade your current account, you can:

Log in to the Internet Bank, select your current account and then follow the upgrade links. Or call us on 0800 30 20 10 between 8am and 8pm, Monday to Saturday.

If you’d like to change your FlexDirect or FlexPlus to a FlexAccount, you can:

Call us on 0800 30 20 10 between 8am and 8pm, Monday to Saturday. Or come to see us at your local branch.

What happens when I upgrade?

Your current account simply changes to another Nationwide current account, the following stays the same:

  • Your sort code and account number will continue to be the same as they were for your FlexAccount
  • Your direct debits, standing orders and bill payments will continue from your new account automatically
  • Your new card will be sent to you within 7 working days but your existing card will continue to work for 21 days after your upgrade has taken place

You've 28 days to cancel. We all get second thoughts sometimes, so we give you 28 days to cancel if you change your mind.

Unsuccessful upgrades

There are some circumstances where we won’t be able to offer you an upgrade, if:

  • You are under the age of 18
  • Your account has recently been overdrawn without our authorisation
  • You have missed payments for other Nationwide products you hold
  • You have missed loan, mortgage, or credit card payments with other providers
  • You are currently bankrupt or have an Individual Voluntary Arrangement (IVA) with your creditors