You can change your online or Banking app log in details using our Internet Banking service.

To change your memorable data or passnumber, please log in to the Internet Bank and:

  1. Select Manage - tab found at the top of the page
  2. Find My security
  3. Select View or change my security settings
  4. Find My passnumber / memorable data
  5. Select the Change link
  6. Update your details

Further information

  • Forgotten passnumber - If you've forgotten your passnumber you can log in using your card reader and reset your passnumber following the instructions above. If you don't have a card reader you will need to re-register.
  • Choosing your passnumber - When choosing your passnumber do not choose something obvious that others may guess.
  • Choosing your memorable data - Click on this link for help choosing your memorable data.
  • Digital banking - If you change your Internet Banking passnumber, remember that you'll nee to use your new passnumber when you log in to the Banking app too.