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Changing your details held for insurance and investment products

How to change your details held with third parties

Investments and insurance policies through Nationwide are provided by a number of third parties. To change your details for these products (such as name, address, phone number, email address), you'll need to either call or write to the relevant details below.

If writing, please ensure that you include the following details in your letter:

Policy/account number
Full name
New name (if applicable)
Existing address
New address (if applicable)
Date of birth
Signature

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Annuities - select to show or hide related content.

Product	By phone*	In writing
Aviva	0800 068 6800 annuity@aviva.co.uk aviva.co.uk	Aviva Annuity Contact Centre PO Box 520 Colegate Norwich NR1 3WG
Canada Life	0345 606 07 08 customer.services@canadalife.co.uk canadalife.co.uk	Customer Services Team Canada Life Limited Canada Life Place Potters Bar Hertfordshire EN6 5BA
Legal & General	0800 316 85 43 annuitysolutions@landg.com legalandgeneral.com	Legal & General Assurance Society Limited Legal & General Annuity Solutions PO Box 6 Cardiff CF11 1RS
Liverpool Victoria	0800 028 89 75 lv.com	LV= Retirement Solutions Keynes House Tilehouse Street Hitchin Herts SG5 2DX United Kingdom
Just Retirement	01737 233 297 policy.admin@justretirement.com justretirement.com	Just Retirement Limited Vale House Roebuck Close Bancroft Road Reigate Surrey RH2 7RU
Partnership	0333 043 7040 (option 3) retirement@partnership.co.uk partnership.co.uk	Partnership Regent House 1-3 Queensway Redhill Surrey RH1 1QT

*Telephone line opening times vary but all are available Monday to Friday, 9am-5pm.

Aviva Income Protection - select to show or hide related content.

Call Aviva on 0800 158 3119. Lines are open Monday to Friday - 8:30am to 5:30pm. Calls to and from Aviva may be monitored and/or recorded.

AXA Over 55s Life Cover - select to show or hide related content.

Call SunLife on 0800 008 6060. Lines are open Monday to Friday - 8:00am to 8:00pm.

Or, write to SunLife Direct confirming the policy you want to change. Send the information to:

SunLife
PO Box 7054
Willenhall
WV1 9ZH

Cardiff Pinnacle Lifestyle Protector - select to show or hide related content.

Call Cardiff Pinnacle on 0800 464 3061 to change your details.

Investments - select to show or hide related content.

Product	By phone	In writing
Cofunds (ISAs and Unit Trusts/OEICs)	0345 272 0089 Monday to Friday 9:00am to 5:30pm	Investor Portfolio Service PO Box 1112 Chelmsford CM99 2UX
Protected Equity Bonds	0370 050 3350* Monday to Friday – 8:30am to 6:00pm	Legal & General Investments PO Box 6080 Wolverhampton WV1 9RB
Pensions - Legal & General	03459 932 584* Monday to Friday – 9:00am to 5:00pm	Legal & General City Park The Droveway Hove BN3 7PY

*Calls to this number will not exceed your fixed line or mobile phone provider's national rate, and will be included in any inclusive free minute plan or discount scheme you may have with your telephone provider. Call charges will vary between telephone providers. This number may not be available from outside the UK. Calls may be monitored and recorded.

Legal & General Insurance or Income Protection - select to show or hide related content.

Product	By phone	In writing
Life/Critical Illness Insurance	Call Legal & General on 0370 163 0657 Monday to Friday - 8:30am to 1:00pm, Saturday - 9am to 1pm. Legal & General may record and monitor calls, and call charges will vary. If calling from abroad please call Legal & General on 0044 2920 276 014. Calls to this number will be charged at the prevailing international rate.	Alternatively, you can write to Legal & General confirming the policy you wish to change. Customer Administration Team Legal & General Assurance Society Limited City Park The Droveway Hove BN3 7PY Please include your policy number, new address details and telephone number. If you have changed your name please send the original marriage certificate, deed poll, birth certificate and decree absolute or nisi, registered civil partnership certificate or statutory declaration so Legal & General can change their records. Legal & General recommend that you send any original documents by recorded delivery and they‘ll return this document to you in this way.
Income Protection	Call on 0370 0010 4080. Legal & General may record and monitor calls, and call charges will vary.

MPPI (Mortgage Payment Protection Insurance) - select to show or hide related content.

Call MPPI on 0800 30 20 11 to change your details.

Royal & Sun Alliance Insurance plc (Home Insurance) - select to show or hide related content.

Call RSA on 0800 145 60 60 to change your details.

We're open:
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm

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