If you have any questions about managing your Loyalty ISA account, check the frequently asked questions below to see if we can help (just click the question and the answer will appear underneath):

To apply for a Loyalty ISA you must be aged 16 or over and have been a continuous member* of Nationwide for a minimum of 1 year. The interest rate you are eligible for is defined by the length of membership with Nationwide.

* A member means a customer with a Nationwide current account, savings account or mortgage. The following product holdings do not carry membership rights: corporate deposit accounts, personal loans, credit cards, insurance products, products offered by subsidiaries of the Society such as Nationwide International or The Mortgage Works (UK) plc.

If you were a member of another Building Society that has merged with Nationwide, this will count towards your length of membership with Nationwide. For all ex-Dunfermline customers, your membership starts on 30 March 2009 as this was an acquisition rather than a merger.

Yes, it will be taken into account and count towards your length of membership with Nationwide.


For all ex-Dunfermline customers, your membership starts on 30 March 2009 as this was an acquisition rather than a merger.

How can I find out how long I’ve been a member of Nationwide for?

You can see how long you’ve been a member of Nationwide in our Internet Bank and Banking app (if you’re registered) or you can ask us in branch or ring us on 0800 30 20 11.

You can find your interest rate by logging into our Internet Bank or Banking app, or by viewing our interest rates table. Alternatively, you can ask us in branch or ring us on 0800 30 20 11.

As your length of continuous membership with Nationwide increases, we will automatically move you to the interest rate tier paying a higher interest rate, up to 15 years. 

You don't need to do anything and we will send you a letter confirming the change.