Your Memorable Data (Memorable Date, Place and Name)
For security reasons, we may ask you for three items of memorable data when you register.
These should be easy to remember pieces of information that you will recall straight away when you are logging in.
Again for security reasons, we advise you not to use anything too obvious such as your date of birth, or your partner's date of birth. Don't use the name of the place you are living in and don't use your first name or your partner's first names.
If you register in a branch or on the phone, and have a current account with a Visa debit card, you will not have been asked to set memorable data when you registered. You will be asked to set your own memorable data once you have logged in with your Card Reader.
This must be 8 numeric digits long. Do not use any spaces, slashes, dashes, or any other form of punctuation.
For example, if you chose the 25 December 1990, you would type two numbers for the day, 25, then two for the month, 12, and finally the four digits for the year 1990. You would end up with 25121990. The 3rd of December 1990 would be 03121990.
Do not use a string of repeated numbers like 11111111. Finally, do not use any dates on or before 31st December 1500 your last four digits cannot be in a year up to and including 1500.
Memorable Place and Name
Your memorable place/name can be between 6 and 12 characters long.
You can only use letters. Don't use any spaces, slashes, dashes, or any other form of punctuation.
Do not use a pattern of one character over and over again.
Finally, the place/name cannot start with the letters XQZ.
If you'd like to change your memorable data, please see question 'I want to change my memorable data and or passnumber'.
We send you a 6 digit passnumber when we complete your registration. If you are not Card Reader enabled, you will be asked to enter 3 of those digits along with your memorable data when you login.
Your passnumber can be any 6 digit number but should not be something obvious that others may guess.
You will also need to use your passnumber to login the mobile banking app.
If you'd like to change your passnumber, please see question 'I want to change my memorable data and or passnumber'.
I'm sure I'm entering my details correctly, so why can't I log in to Internet Banking?
The message, "your details have been entered incorrectly", only appears when the log in details entered do not match the log in details you gave us when you registered. See How do I choose my Log in details for advice on how to check your log in details and memorable data format.
Check the passnumber box is not highlighted (i.e. dark blue in colour) before using the scroll wheel on your mouse as this could change the digit you've selected.
You may need to check your browser settings are correct.