If you have any questions about managing your personal loan, have a look at the frequently asked questions below. Just click the question and the answer will appear underneath.

The first payment will be deducted from your nominated account 1 month from the issue of funds.

If you want to make an overpayment at any time you can do this in a number of ways outlined below. If you want to pay off your loan in full early, please request a settlement quotation from us by calling us on:  03457 30 20 11, Monday to Friday 8am - 6pm.

Make a payment from a non Nationwide account

Please give your provider the following payment details: 

  • Sort code 070070
  • Account number 00001760
  • Reference: 070070/last 8 digits of your loan account number

Pay online from your Nationwide current account

If you're registered for our Internet Bank you can make a quick transfer to pay your settlement amount, to do this:

  1. Log in to the Internet Bank 
  2. Find 'Quick transfer' tool on the left side of the page
  3. In the 'From' section, select the account you wish to transfer from 
  4. In the 'To' section, select your Personal Loan 
  5. Add the amount to transfer 
  6. Check the details and select go

You can also make an overpayment through our Banking app

Send a cheque

Please make the cheque payable to Nationwide Building Society, adding your account number in the payee section i.e.
Payee: Nationwide Building Society - 070070 / 00000000

Post your cheque to:

Personal Loans Admin
Nationwide Building Society
Kings Park Road
Moulton Park

Visit us in branch

You can visit us in branch to pay your settlement amount.

We need to make you aware of some of the consequences of not making your agreed payments. If you underpay or miss any payment due under the credit agreement you will be in default on the agreement and:

  • You may pay more overall.
  • We may register your details with credit reference agencies.
  • You may find it more difficult to obtain credit in the future.
  • Legal proceedings could be taken against you which could result in any outstanding debt being secured against any property you own.

If you have difficulties making payments under your agreement please either take a look at our dealing with difficulties information which explains how we can help, or contact us on 0800 545 30 00, Monday to Friday 8am - 6pm.

All Nationwide Personal Loan customers can make overpayments of any amount at any time during their loan term. If you wish to make an overpayment, please refer to the 'How do I pay my balance?' question.

If you’re worried about your monthly loan repayments as a result of coronavirus (COVID-19), you can request a personal loan payment holiday online.

We don't currently offer deferred payment or payment holidays for other circumstances.

If you're finding it hard keeping up with repaying your loan for reasons unrelated to coronavirus, and would like to speak to us, please contact us as soon as possible. You'll find more helpful information on our dealing with difficulties page.

You can call us on 03457 30 20 11 Monday to Friday 8am - 6pm. Your balance as at your last payment will show in the Internet bank and our Banking app, however this is not a settlement balance.

Yes you can, but whether this option is available to you will be assessed on your individual circumstances.

You can take out a new loan and leave your existing loan in place if you prefer, but you should note that you can only have 2 Nationwide Personal Loans at any time and the total amount borrowed on these loans together must not exceed £25,000.

Apply online

If you're registered for Internet Banking you can log in and apply. During the application you will be asked ‘Do you have any other loans?'. Answering ‘Yes’ will automatically display any existing Nationwide personal loans. You'll then have the option to settle the personal loans.

Users not registered for Internet Banking:

If you're not registered for Internet Banking you can still consolidate existing Nationwide personal loans within the online application process. You'll need your personal loan account number, this can be found on any letters or annual statements referring to your loan. Alternatively you can call a Nationwide Building Society representative on 03457 30 20 11.

You also have the option to register for Internet Banking and then apply online for a loan top-up. To register you’ll need to have another Nationwide product – Current account, Savings account, Credit Card or Mortgage.

You can also start your top up application from our Banking app

Other ways to top-up

We continually review our prices. We change our rates in line with the market where appropriate. The new quote you have received is based on your current individual circumstances and loan amount you wish to borrow.

For more information please view how to change your name and address.

If you're experiencing payment difficulties and would like to speak to us, please follow this link to our money worries page where you will find telephone numbers and other options available to you.