If you have any questions about managing your InvestDirect account, check the frequently asked questions below to see if we can help (just click the question and the answer will appear underneath):

  • Via the Internet Bank and Banking app
  • By using your stationery - paying in and withdrawal slips
  • At any Nationwide cash machine or LINK ATM

If you need any more paying in slips, or withdrawal forms, let us know using a stationery request form and we’ll be happy to send some more.

You can order more stationery by logging into the Internet Bank – if you’re registered, or by sending your request to:

Member Account Servicing NH
Nationwide Building Society
Nationwide House
Pipers Way
Swindon
SN38 3FN.

Your account number can be found on your InvestDirect card or on the Internet Bank. Please remember to always quote your account number on your paying in or withdrawal requests.

You can use your paying in slip to pay money via post into your account, you can log into the Internet Bank and Banking app to and move money between your Nationwide accounts (if you’re registered). Or cash and cheque via a Nationwide cash machine, using your cash card.

You can also set up a standing order to make regular payments into your InvestDirect account – please contact your current account provider.

Cash withdrawals can be made free of any Nationwide charge from Nationwide cash machines and LINK ATMs throughout the UK.

When using your withdrawal slip you can withdraw up to £500,000 by cheque, just use the envelope provided.

You can check your balance, pay in cash or cheque, withdraw cash, order statements and even make payments into your account.

Your annual statement provides details of all your transactions since your last statement and any interest paid from 1 October to 30 September.

You can check your current interest rate here, by logging in to the Internet Bank or Banking app (if you’re registered), by asking us in branch or by contacting us on 0800 30 20 11.