Nationwide no longer sells Lifestyle Protector.

Information for existing policy holders

If you wish to make an amendment to your policy you should contact the Customer Services Department on 0800 464 3061.

Making a claim

Lifestyle Protector is underwritten by Pinnacle Insurance plc and to make a claim you need to contact Cardif Pinnacle to request a claim form. To make sure you receive your benefits as quickly as possible you must notify Cardif Pinnacle of your claim as soon as possible and preferably within 90 days after the start of your claim.

To request a claim form:

By phone:

call the UK based call centre on 0800 464 3062

By post:

Please contact Cardif Pinnacle at the address below

Claims Department
Nationwide Lifestyle Protector
PO Box 747

Alternatively, you can download a claim form and track your claim online at Cardif Pinnacle.

What will happen next?

When Cardif Pinnacle receive notification of a claim, they will send you or your representatives a claim form. The claim form preferably needs to be completed within 90 days and returned to the address above, along with any supporting documentation (as detailed in the form).

Cancelling your policy

This insurance is optional. If you decide that you no longer need this policy you can cancel it at anytime by contacting the Customer Services Department on 0800 464 3061.

(i) During your cooling off period

You can cancel your policy within 30 days of the following (the "cooling off period"):

  • the start date or the date you first receive these policy documents, whichever is the later; or
  • in the case of a renewal, your renewal date.

Whether you have a new policy or are renewing your existing policy, if you cancel within your cooling off period then any premium(s) you have already paid in respect of that period of insurance will be refunded in full, provided you haven’t made a claim. If you have made a claim, no refund of premium will be payable.

(ii) After your cooling off period

If you cancel outside your "cooling off period", no further premiums will be collected, but you will receive no refund of any premiums already paid.