In the event of illness or accident abroad (where costs are likely to be greater than £500) or in any other emergency situation (such as the loss of a passport), please call us immediately on:
- 01413 49 01 09 (UK)
- +44 1413 49 01 09 (abroad)
Please state that you’re a Nationwide FlexAccount customer.
Our emergency assistance provides 24-hour European emergency travel cover. This includes medical assistance and personal travel referral services for Nationwide FlexAccount holders travelling outside the UK. Nationwide FlexAccount travel insurance is provided by UK Insurance Limited†, so they will be looking after your claim for you.
An experienced co-ordinator in the UK will help with your enquiry. Most of our co-ordinators are multilingual, so they can talk to the doctors and hospital staff abroad. They’ll make sure:
- hospitals are contacted and necessary fees are guaranteed
- medical advisers are consulted about your return journey to the UK
- where medically necessary, assistance is provided when you reach the UK.
You may also call the assistance services for information relating to emergency health matters when travelling abroad.
The 24-hour assistance service and claims for travel medical assistance are handled by U K Insurance Limited†.