In the event of illness or accident abroad, (where costs are likely to be greater than £500) or in any other emergency situation (such as the loss of a passport) Please call us immediately on:

• 01413 49 01 09 (UK) 
• + 44 1413 49 01 09 (abroad)

Please state that you are a Nationwide FlexAccount customer.

Our emergency assistance provides 24-hour worldwide emergency travel cover. This includes medical assistance and personal travel referral services for Nationwide FlexAccount holders travelling outside the UK.

Nationwide FlexAccount Travel Insurance is provided by UK Insurance Limited†, so they will be looking after your claim for you

An experienced co-ordinator in the UK will help with your enquiry. Most of our co-ordinators are multilingual, so they can talk to the doctors and hospital staff abroad. They’ll make sure:

• Hospitals are contacted and necessary fees guaranteed
• Medical advisers are consulted about your return journey to the UK
• Where medically necessary, assistance is provided when you reach the UK

You may also call the assistance services for information relating to emergency health matters when travelling abroad. 

The 24-hour assistance service and claims for travel medical assistance are handled by UK Insurance Limited†

Please call us as soon as possible on 0800 051 01 64 (Mon-Fri, 8am-6pm)

• 0800 051 01 64 (Monday to Friday 8am - 6pm)

For a non-emergency related claim, please notify UK Insurance Limited † of the claim in the first instance. In the event that you have two policies, you should inform both insurers at the same time of the claim.